Network Engineer

2 months ago

Delhi, India Movate Full time
Hiring for TAC Network Engineer Role @Movate, Ambit IT Chennai..
Job Title : Engineer - Switching
Years : From 6 months to 5 yrs
Location: Chennai(Ambit IT Park)
Shifts: Flexible to work in Night Shifts
CCNA Trained/Certified
Looking for Immediate Joiners only
Graduation is Must
Interested candidates inbox your resumes to
Primary SkillS:
Good Understanding of OSI Layers
Good Understanding of Routers and Switches
Good Knowledge about DHCP (DORA Process), DNS, TCP/ IP, IP Address
Types and Classes of IP Address, Subnet
Basic troubleshooting steps for Internet issues
Excellent Communication - for voice, email
Must be a graduate
Should be willing to work in rotational shift based on the business requirement (US, UK, APAC & IST time-zones) Must have good customer handling skills with the ability to learn networking concepts
Job Responsibility :
The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the client’s worldwide.
The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross - functional teams to provide best solutions.
Creation of World Wide Return Materials Authorization
Ensuring all Premium Service orders are completed in a timely manner
Working and managing 3 Party Vendors around shipments, deliveries and returns
Resolve any RMA issues from the customer or Level 1,2&3 Technical Centers
Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers
Updating the Siebel Database to document customer cases
Notification to customer’s product shipments
Escalating RMAs for additional support in a timely manner
Manage caseloads in a timely manner to closure
Provide customers with support for return products
Follow all guidelines for processing RMAs for customers without contracts
Providing software download access to customers by processing Web Login requests
Providing license to customers for software updates
Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
Handle cases for confirmation of hardware failure and proceed with RMA
Provide first level technical assistance on cases to rule out hardware errors.
Thanks,
Deepu

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