Endpoint Management Engineer – SCCM

Should be having Strong knowledge of SWD products especially SCCM 1611/1706/1806/2107 or any latest CB

Should be having strong experience in Microsoft Intune (MDM) cloud solutions.

Experience in using Microsoft BitLocker Administration and Monitoring (MBAM)

Experience with: Office 365 Apps for Enterprise deployments via SCCM and/or Intune

Good knowledge of Intune and Co-Management

Ability to relay technical knowledge to both technical and non-technical people, written and verbally.

Must possess the ability to work independently with minimal management supervision and as part of a global team of engineers

Demonstrated aptitude for providing exceptional customer service

Enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development

Apply technology to improve existing products and systems at customers and for internal use

Excellent technical, communication and presentation skills.

Good knowledge of Windows Server OS and the latest Client OS available in the market

Basic knowledge of Packaging Process and Scripting.

s (More specific to an organization):

Expert level troubleshooting and need to work on any one of the Software Distribution tools (1611/1706/1806/2107 /CB /Intune.)

Excellent Knowledge of Windows OS and upgrade

Ability to create SQL queries based on the requirement

Proven knowledge of incident management, handling customer escalations and ability to handle complex issues on Release, OSD and Infrastructure.

Flexible to work on a 24X7 basis, Ability to write the process / ITSM Documents and KBs,

Good knowledge of AD and different AD groups, infrastructure knowledge on the SWD tool.

Ability to work on Package Distribution, Patch management and release management troubleshooting

Effectively handle all the ITIL Process Especially Escalated Incident Management/Change Management and Problem Management

Develop, standardize and implement Microsoft SCCM solutions

Designing and Deploying medium to large scale SCCM environments (Single to multi-tier sites)

Must be having knowledge on preparing high-level architecture solution for SCCM environment.

Interacts with the Chief engineer to gain an understanding of the business environment, technical context and organizational strategic direction

Perform product assessments and make a recommendation

Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations

Understands and uses the appropriate tools to analyze, identify and resolve business and/or technical problems. Establishes and maintains security, integrity and business continuity controls and documents

Provide integrated solutions using the existing System Center Configuration Manager (SCCM) with 3rd party products SCUP, IVANTI

Skills : - SCCM 1611, SCCM 1706, SCCM 1806, SCCM 2107, SCCM Current Branch, Microsoft Intune, MDM, Microsoft BitLocker Administration and Monitoring, MBAM, Office 365 Apps for Enterprise, Intune Co-Management, Software Distribution Tools, Windows OS, Windows Server OS, Client OS, SQL Queries, Incident Management, Change Management, Problem Management, ITIL, OSD, Infrastructure Support, Patch Management, Package Distribution, Release Management, Active Directory, AD Groups, SWD Tools, High-Level Architecture, SCCM Environment Design, Multi-tier SCCM Deployment, Microsoft SCCM Solutions, SCUP, IVANTI, Product Assessment, Technical Troubleshooting, Customer Escalation Handling, ITSM Documentation, KB Articles, Communication Skills, Presentation Skills, Technical Training, Mentoring, Scripting, Packaging Process, Business Continuity, Security Controls, Integrity Controls, Global Team Collaboration, Exceptional Customer Service, Technical Context Analysis, Strategic Direction Alignment