Program Coordinator Intern

19 hours ago

Mumbai, India IIDE Full time

Job Description At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students' lives. About the Role As a Program Coordinator Intern for the Online (Hybrid) Program at IIDE, you will support the team in delivering a smooth and engaging learning experience for students. Your responsibilities will include assisting in managing virtual classrooms, coordinating with trainers and students, ensuring timely updates on the Learning Management System (LMS), and helping with day-to-day administrative tasks. What You'll Do Classroom Setup and Management Coordinate and set up online and hybrid classrooms to ensure seamless sessions. Manage trainer schedules using Google calendars to optimize availability and coordination. LMS and Reporting Oversee the Learning Management System (LMS) to ensure its effective utilization by trainers and students. Course Monitoring Communicate updates about schedules, deadlines, and program details effectively to trainers and students. SOP Compliance and Moderation Ensure all program activities align with predefined Standard Operating Procedures (SOPs). Assist in the moderation of final course results and oversee the generation of mark sheets and certificates.  Data Management Follow up on the MESC portal for accurate data uploads and certificate generation. Who You Are Must-Have Excellent communication skills, both written and spoken (English). Proficiency in Google Workspace (Sheets, Docs, GDS, etc.). Qualification Pursuing or recently completed a graduation degree in any stream. Strong written and verbal communication skills in English. Should Have Proactive attitude with a willingness to learn and take initiative Requirements Who You Are: Qualifications: 7-10 years of experience in student-facing or customer service roles. Preferred age range: 32-40 years. Proven leadership experience in ed-tech or student-centric environments. Successful track record of managing teams of 10-15 individuals. Strong analytical problem-solving skills with a vibrant and optimistic mindset. Demonstrated ability to handle challenging situations and ensure an exceptional student experience. Should Have: Experience in implementing process efficiencies and automation in educational settings. Familiarity with student retention strategies and academic event management. Effective collaboration with cross-functional teams. Nice to Have: Experience in digital marketing education or related fields. Advanced problem-solving skills with a focus on innovative solutions. Additional certifications or training in student management or educational leadership.

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