Process specialist

2 weeks ago

Kanpur, India Enterprise Minds, Inc Full time

RMA (Return Material Authorization) Support Analyst Experience: 7 and Above Location: Remote Notice Period: Immediate Joiners only (Must have Experience - RMA - Min 3 years) 3 Point Role Definition Return Material Authorization (RMA) and Depot Repair Order processing in Oracle with inputs from Salesforce Creating purchase requisitions and NMRs in Oracle Creating Internal Sales Orders and standard Sales Orders for shipments to customers Capturing all RMA & spares activity in a detailed spreadsheet Ability to review & compare various reports to identify discrepancies in inventory or RMAs that need to be resolved and take action accordingly Collaborating with a US counterpart to support key accounts and take direction on support required. Ability to review process documentation with a key attention to detail to capture unique customer requirements & process accordingly Communicating RMAs, tracking numbers, spares shipment statuses with customers. Resolving ad hoc inquiries about defective returns or spares requests from customers, requires critical thinking skills and ability to problem solve in ambiguity. Working with multiple third party logistics warehouses to coordinate both forward fulfillment of spares and return of defective product from customers. Preparing shipping documents, including collaborating with Global Trade to prepare international shipping document requirements. Strong English (written and verbal) to communicate with customers and peers Education & Experience 5 + years of relatable experience Bachelor’s degree or equivalent experience Proficient in MS Office applications (Excel, Word, Power Point). Ability to follow the process while exercising judgment and intuition to provide customer support and suggest process improvements. Strong critical thinking skills. Ability to work without clear direction if US team nor clear processes are available for urgent customer needs. Experience working with customers to provide solutions. Customer-first mentality, sense of urgency to support customer needs. Ability to multi-task and prioritize projects. Strong time management is a must. Experience in ERP systems and/or database management systems. Preferences Oracle/Salesforce experience (end user) is highly desirable Intermediate excel skills (pivot tables, filtering, drawing conclusions from data) Experience working with third-party repair centers and logistics centers (i.e. UPS, Fed Ex) is desirable. Previous experience working in the aerospace or aviation industry.

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