Current jobs related to Information Technology Manager - Bengaluru, Karnataka - Licious

  • Manager Information Technology

    1 week ago

    Bengaluru, Karnataka, India Caterpillar Inc. Full time ₹ 15,000 - ₹ 28,00,000 per year

    Career Area:Technology, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...

  • Manager Information Technology

    1 week ago

    Bengaluru, Karnataka, India Caterpillar Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    *Career Area:*Technology, Digital and Data*Job Description:Your Work Shapes the World at Caterpillar Inc.*When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't...

  • Information Technology Operations Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Vinebrook Technology Full time

    Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that...

  • Information Technology Infrastructure Manager

    2 weeks ago

    Bengaluru, Karnataka, India Client of Talent Leads HR Solutions Pvt Ltd Full time

    Description:Hands on exposure in Infrastructure and Cloud Platform. Am looking for someone who's from Financial background (preferred AMC ) and having hands on experience in managing Windows/Non Windows/Databases/Datacenter/Networking and any of the Cloud platform exposure (good to have AWS).Role Details:Designation: Manager – IT InfrastructureRole type:...

  • Information Technology Operations Analyst

    3 weeks ago

    Bengaluru, Karnataka, India Vinebrook Technology Full time

    Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that...

  • Information Technology Specialist

    3 days ago

    Bengaluru, Karnataka, India Singapore Airlines Limited-us Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSingapore Airlines, founded in 1972, has evolved from a regional airline to one of the most respected travel brands globally. Known for its young aircraft fleet, the airline serves destinations across five continents. Singapore Airlines is committed to providing top-quality air transportation services and maximising returns for...

  • Information Technology Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of...

  • Information Technology Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of...

  • Information Technology Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of...

  • Information Technology Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Vinebrook Technology Full time

    Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of...

Information Technology Manager

4 weeks ago

Bengaluru, Karnataka, India Licious Full time

Position Title: Manager – IT

Location: Bangalore Head Office (with travel to stores & warehouses as needed)

Department: IT / Technology

Reporting To: Head of IT

Job Type: Full Time – Onsite

Position Summary

We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.

Key Responsibilities

Corporate IT Support (HO):

· Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).

· Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).

· Manage IT onboarding/offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).

· Handle escalations and provide L2/L3 troubleshooting support for enterprise tools.

· Drive compliance across corporate devices (ISO standards, endpoint security, DLP).

· Collaborate with system, cloud, and security teams for infrastructure integration and support.

Retail (Store) IT Support:

· Ensure uninterrupted POS operations, device uptime, and prompt support across all stores.

· Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points).

· Coordinate with field engineers and vendors for any IT issues or device replacements.

· Manage store IT readiness for new launches, refurbishments, and relocations.

· Drive preventive maintenance, ticket resolution SLAs, and field issue escalations.

· Maintain store IT audit checklist and ensure IT infra compliance across regions.

Warehouse & Logistics IT Support:

· Oversee IT operations across fulfilment centers, DCs, and warehouses.

· Support scanning systems, handheld terminals, dock printers, WMS/ERP portals, and CCTV.

· Ensure stable wired/wireless networks, APs, firewall/router setups, and backup link availability.

· Resolve shift-level operational issues and implement IT support coverage based on warehouse schedules.

· Track asset availability for replacements (handhelds, printers, APs) and raise POs as needed.

· Collaborate with supply chain and operations to ensure system continuity and quick turnarounds.

Team Management

· Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations.

· Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT).

· Provide mentorship, skill-building, and regular feedback to improve team effectiveness.

· Conduct periodic reviews, audits, and training on tools and SOPs.

Service Delivery & Tools

· Own SLA and CSAT metrics across all support channels (corporate, retail, warehouse).

· Use tools like Jira for ticketing and ITSM workflows.

· Monitor performance through dashboards and reports; drive RCA-based process improvements.

· Maintain documentation (SOPs, KEDBs, playbooks, user guides) and ensure timely updates.

Network & Infrastructure Support

· Understand and support basic network components: switches, routers, APs, DNS, DHCP, VLANs.

· Coordinate with internal Infra/Network teams and external ISPs for uptime and escalations.

· Participate in infra upgrades, migration projects, and support readiness across sites.

· Maintain IP allocation, cabling layouts, and escalation SOPs for all locations.

Required Skills & Qualifications

· 7–9 years of total IT experience, with 3+ years in a managerial capacity.

· Proven experience managing IT support in retail, warehouse, and corporate environments.

· Strong knowledge of end-user computing, basic networking, and enterprise tools.

· Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow.

· Good understanding of POS systems, WMS tools, handheld scanners, and label printers.

· Excellent communication, documentation, problem-solving, and stakeholder engagement skills.

· Exposure to ISO, ITIL practices, and internal audit processes.

· Willingness to travel to stores/warehouses when required.

Educational & Certification Requirements

· Bachelor's degree in computer science, IT, or a related field (or equivalent experience).

· Preferred Certifications: ITIL Foundation ,GWS& IT Product related certs (ACP,MCSE/MCTS)..etc