eComm Platform Reliability

Location: Pune

Employment Type: full-time

Designation: eComm Platform Reliability & Operation Engineer

Job Title: eComm Platform Reliability & Operation Engineer – eCommerce

Role Summary

Carter's is seeking an eComm Platform Reliability & Operation Engineer to ensure the performance, reliability, scalability, and security of our enterprise eCommerce websites powered by Salesforce Commerce Cloud (SFCC). This role bridges software engineering and operational expertise to deliver seamless online experiences, leveraging cutting-edge technology, vendor collaborations, and automation. Proficiency in JavaScript, , , HTML, and CSS is critical for success in this position.

Key Responsibilities

eCommerce Platform Operations (40%)

• Technical Support: Perform bug fixes, code updates, optimizations, and platform configurations for SFCC environments.
• Incident and Problem Management: Lead troubleshooting efforts for production issues, collaborating with internal teams and vendors to identify and resolve problems promptly.
• Site Reliability: Execute daily operational routines to maintain site performance, security, and reliability.
• Integration Management: Develop and maintain integrations between SFCC and backend systems or third-party solutions using APIs (OCAPI/SCAPI).

Monitoring and Observability: (20%)

• Automation: Build automated tools for monitoring, scaling, and synchronization of SFCC environments.
• Website Optimization: Work with vendors (e.g., AWS, Cloudflare) to enhance CDN functionality and improve website performance for global users.
• Observability: Design and manage monitoring systems using tools like Adobe Analytics, Salesforce Reports, and Splunk for proactive issue detection.

Disaster Recovery and Risk Mitigation (20%)

• Scalability and Resilience: Create disaster recovery plans and perform resilience testing during peak traffic periods.
• Cybersecurity Partnership: Collaborate with cybersecurity teams to address vulnerabilities and ensure PCI-DSS compliance.
• Participate in on-call rotations to ensure timely resolution of critical incidents and minimal customer impact.

Collaborative Responsibilities (Additional 20%)

• Maintain and update technical documentation, including architecture diagrams and operational workflows.
• Support audits (e.g., PCI-DSS) and load-testing efforts for high-traffic events.
• Work closely with development, product teams, and stakeholders to embed reliability principles across projects and designs.

Preferred Technical Skills

• Technical Expertise: Advanced proficiency in JavaScript, , , HTML, and CSS.
• eCommerce Platforms: Hands-on experience with tools such as Salesforce Commerce Cloud (SFCC), Shopify, or Magento.
• API Integration: Skilled in designing and implementing API integrations.
• Cloud and CDN Optimization: Solid understanding of cloud services like AWS and expertise in content delivery network (CDN) tools such as Cloudflare.
• Monitoring & Analytics: Proficient in leveraging observability platforms including Splunk, Adobe Analytics, and Salesforce Dashboards for performance monitoring and data-driven insights.

Additional Skills:

• Innovative Problem-Solver: Demonstrates a proactive approach to managing and resolving complex incidents effectively.
• Collaborative Partner: Excels in cross-functional teamwork, fostering strong collaboration with product and engineering teams.
• Team-Centric Approach: Embodies a team-oriented mindset, valuing shared goals and mutual success.
• Servant Leadership: Guides and supports teams with a servant leader philosophy, prioritizing the growth and well-being of others.
• Dedicated to Excellence: Committed to driving operational excellence and promoting continuous improvement across processes and initiatives