Community Manager

3 weeks ago


delhi, India Astra Security Full time
We're seeking a talented Community Manager to join the vibrant team at Astra Security. The ideal candidate should have a passion for building relationship with customers and making them brand advocates using the power of community. Candidates who have previous experience in building technology communities would be preferred .
Responsibilities
Build a B2B SaaS community from the ground up for CTOs and CISOs
Drive community engagement via virtual events & physical meetups
Work on a content plan and create content that engages the audience
Partner with the growth marketing team to bring aboard influencers for knowledge-sharing sessions/Q&A etc.
Identify & nurture customers who can be our brand ambassadors
Collaborate with the growth marketing team to drive case studies also.
Work with Customer Success, Support, & Product teams to share learnings & insights from customers.
Build relationships with customers, industry experts, and influencers
Identify if there are cross-sell & upsell opportunities and pass the leads back to the sales team.
Strategize, work and execute marketing campaigns for the community.
Analyse, monitor, and improve community traffic and relevant community metrics
Engage in community discussions actively and resolve all queries
Qualifications
Proven experience in building a tech/developer community from scratch
Excellent copywriting & communication skills
A knack for using the latest trends to create content topics.
Hands-on experience with managing social media & community single-handedly.
Ability and problem-solving skills to diffuse any negative response from the audience.
Ability to create & curate compelling content
Time management & organization skills.
Event planning and execution capabilities
Strong attention to detail
Good analytical skills and ability to interpret data from multiple sources like GA4 and other community platform metrics.
Benefit
Feel the startup adrenaline pumping through your veins
Flexibility to work from anywhere, in a truly remote-first company environment
Health insurance for you and your spouse
Revel in our open, growth-centric ambiance; it's like a digital playground
Dive deep into the captivating world of cybersecurity
​And yes, get ready for some unforgettable workcations—think Chikmagalur, Jim Corbett or Goa
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