Property Manager

3 weeks ago

Delhi, India Pinch Full time
About Pinch

The last decade and a half has been dedicated to the rise of convenience in every way. Organisations, one after the other, have created products and services which make the life of customers convenient. Yet the pain, pressure and stress of the modern world has not really reduced, leave aside going away.

At Pinch, our dream is to transform the physical environment of a family and help them create space for the truly important things, allowing them to focus on themselves and their mental well-being to build a meaningful life, filled with purpose and joy. We wish to build a home management system, which not only does the daily chores, seamlessly and effortlessly, but also preempts the needs of our customers, enhances their lifestyle in every aspect while giving them the peace of mind to focus on achieving more in life. From full housekeeping to a quick tidy up or a dog walk, Pinch is available for the families all the time. We work as an extension of our customers’ family and bring to the table what is best for them.

With our monthly plan, we combine services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc. tailored to the unique needs of each family. On top, a dedicated Lifestyle Manager helps them with any miscellaneous home requests, from decorating home with fresh flowers to arranging a repairman for the broken washing machine, to planning details of the next holiday, taking care of children or the elderly. Basically, anything and everything our customers and their families would need to live a comfortable, convenient, healthy, guilt-free, and inspired life.

How will we do it?

There are three fundamental aspects of our business model which will help deliver this life-transforming service:

Lifestyle Manager: Armed with irrefutable professional attention, prompt service, strict quality controls and effective anticipation of needs, our dedicated lifestyle team helps customers in a variety of things. Be it sending flowers on birthdays, reminders for paying bills on time, and even recommending the latest home products. Our team of lifestyle managers are mapped to each family, do all the research, analysis and short list the best products and service experience for the customers.

Trained Professionals: Offering a much more professional service than domestic helpers, with Pinch, customers are served by a team of home specialists who will handle all the housework, chores and running around. If they already have a helper, we will have them trained by us to maximise their potential and effectiveness.

Technology: We take the hassle out of home management. Customers are given constant home and personal management advice, reminders and nudges, where the back-end system incorporates an algorithm that remembers preferences and generates instructions to meet our customers’ home goals.

Our services will be available across the below categories:

- Trained Manpower- Housekeeping & Organization- Repairs & Maintenance- Home Interiors & Renovation- Home Transitions & Relocations- Meal Planning & Grocery Management- Care & Wellness- Bill Payments- Travel & Reservations- Out-of-Home Errands- Recommendations & Purchases- Experiences

Our Brand Portfolio

Pinch has multiple brands in its portfolio that attempt to provide services in these categories:

Pinch ( - Comprehensive home management.

Firebrick ( - Fully managed stays that help you thrive.

1 To Zee ( - Daycare and childcare services.

Care Crew ( - Domestic manpower and training.

Well Served ( - Home-style food kitchen and delivery.

Job Title: Operations Manager

Location: Andaman and Nicobar Islands

Experience: 4-5 years

Role Overview

The Property Manager is responsible for the seamless functioning of multiple properties, managing teams, and ensuring superior quality across all operational aspects. This role is key to delivering an exceptional experience for our customers by overseeing staff management, facility maintenance, safety, and continual improvement initiatives.

Roles and Responsibilities

1. Team and Shift Management:

- Staff Scheduling: Develop and oversee efficient shift schedules across properties, ensuring adequate staffing levels at all times.- Staff Performance: Monitor performance and enforce standards in punctuality, grooming, and uniform adherence.

2. Facility Operations:

- Guest Reception Management: Oversee guest check-in and check-out procedures to ensure a smooth, welcoming experience.- Service Quality: Act as the primary point of contact for guest needs and coordinate with relevant teams to deliver timely, high-quality service.

3. Maintenance and Repair:

- Routine Maintenance: Coordinate daily maintenance tasks, troubleshoot mechanical, electrical, and plumbing issues, and oversee timely repairs.- Equipment Installation: Manage the setup and maintenance of new equipment and ensure proper functionality across properties.

4. Problem Solving and Issue Resolution:

- Proactive Resolution: Quickly identify and address operational issues with a solution-focused approach.- Root Cause Analysis: Lead investigations into recurring issues and implement preventive measures.

5. Preventive Maintenance:

- Checklist Management: Regularly review and update preventive maintenance checklists, ensuring accuracy.- Implementation Oversight: Guarantee adherence to preventive measures across all locations.

6.Compliance and Safety:

- Safety Protocols: Enforce adherence to corporate safety standards and access regulations.- Regulatory Compliance: Conduct routine compliance reviews with corporate and local safety regulations.

Qualification

- Bachelor’s degree, preferably in hospitality or operations management.- 4-5 years of experience in operations, preferably with a hospitality background.- Excellent communication and problem-solving skills.- Strong multitasking capabilities with attention to detail and a proactive approach.

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