Executive - Technical Support Engineer

2 weeks ago


india Rahi Systems Full time
Job Description
Roles & Responsibilities
On-site Support: Travel to customer sites to perform installations, repairs, and maintenance tasks on data center equipment and infrastructure. This may include servers, storage systems, networking devices, and power distribution units (PDUs).
Equipment Installation: Assist with the installation, rack-mounting, and cabling of hardware components in data center cabinets and racks. Ensure that installations comply with industry standards and best practices.
Hardware Troubleshooting: Diagnose and resolve hardware issues, such as component failures or connectivity problems. Use diagnostic tools and techniques to identify root causes and implement solutions.
Cable Management: Ensure proper cable management and labeling during installations and maintenance activities. Organize cables to minimize clutter and maintain airflow within data center cabinets and racks.
Preventive Maintenance: Perform routine maintenance tasks, such as inspection, and testing of data center equipment. Proactively identify potential issues and address them before they escalate into problems.
Documentation: Maintain accurate records of field activities, including equipment installations, repairs, and maintenance tasks. Update documentation in a timely manner to reflect changes to the data center environment.
Customer Communication: Interact with customers in a professional and courteous manner. Provide status updates, technical assistance, and recommendations as needed to ensure customer satisfaction.
Requirements Skills & Experience
● Bachelor's Degree or equivalent with 2-3 years of experience
● Prior experience working as a field technician or in a similar role is highly desirable.
● Familiarity with data center hardware and infrastructure, including servers, networking equipment, and power systems.
● Basic understanding of networking concepts and protocols (e.g., TCP/IP, VLANs, subnetting).
● Strong troubleshooting skills and the ability to diagnose and resolve technical issues independently.
● Excellent communication and interpersonal skills.
● Willingness to travel to customer sites and work flexible hours, including evenings, weekends, and holidays, as needed.
● Physical ability to lift and move heavy equipment and perform tasks in a data center environment.
Requirements
● On-site Support: Travel to customer sites to perform installations, repairs, and maintenance tasks on data centre equipment and infrastructure. This may include servers, storage systems, networking devices, and power distribution units (PDUs). ● Equipment Installation: Assist with the installation, rack-mounting, and cabling of hardware components in data centre cabinets and racks. Ensure that installations comply with industry standards and best practices. ● Hardware Troubleshooting: Diagnose and resolve hardware issues, such as component failures or connectivity problems. Use diagnostic tools and techniques to identify root causes and implement solutions. ● Cable Management: Ensure proper cable management and labelling during installations and maintenance activities. Organize cables to minimize clutter and maintain airflow within data centre cabinets and racks. ● Preventive Maintenance: Perform routine maintenance tasks, such as inspection, and testing of data centre equipment. Proactively identify potential issues and address them before they escalate into problems. ● Documentation: Maintain accurate records of field activities, including equipment installations, repairs, and maintenance tasks. Update documentation in a timely manner to reflect changes to the data centre environment. ● Customer Communication: Interact with customers in a professional and courteous manner. Provide status updates, technical assistance, and recommendations as needed to ensure customer satisfaction

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