Process Excellence Manager

1 week ago

gurugram, India Wipro Digital Operations and Platforms Full time

The employee would need to work in an Individual Contributor’s role & would be aligned to one of the largest Capital Markets & Insurance DOP account.



The role involves (but not limited to) below listed activities :

  • Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
  • Driving business process optimization & value delivery through transformation / next generation initiatives.
  • Driving benchmarking and best practices deployment across accounts.
  • Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  • Driving projects to improve and maintain the profitability of the process.
  • Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
  • Drive standardization practices and ensure strict compliance in internal and client defined processes.
  • Ensure all process metrics are met.
  • Lead consulting assignments and deliver business value to the customers through quality initiatives.


Skills Required :


  • Ability to work in cross functional teams and demonstrated ability to drive change in the process.
  • Demonstrated history of working in the outsourcing/offshoring industry or in related fields.
  • Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
  • Project management experience in driving six sigma and lean projects.
  • Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc.
  • Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients.



Remuneration Budget : upto 21 LPA (basis on last drawn)

Notice : upto 30 days

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