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Front Office Executive

2 months ago

Kolkata, India AccorHotel Full time
Job DescriptionWe are seeking a dynamic and customer-focused Front Office Executive to join our team. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.Key Responsibilities:Guest Relations:

Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.Reservation Management:

Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.Front Desk Operations:

Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.Payment Processing:

Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.Room Allocation:

Coordinate room assignments based on guest preferences, availability, and special requests.Information Dissemination:

Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.Problem Resolution:

Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.Team Collaboration:

Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.Administrative Duties:

Perform general administrative tasks, including filing, data entry, and maintaining guest records.

QualificationsQualifications

Previous experience in a similar role within the hospitality industry is preferred.Exceptional customer service skills with a friendly and outgoing personality.Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).Excellent organizational and multitasking abilities, with a keen attention to detail.Proficiency in using computer systems and hotel management software.Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.Flexibility to work various shifts, including weekends and holidays.