Salesforce B2B Commerce
3 weeks ago
We are seeking a highly motivated and technically proficient Salesforce B2B Commerce Cloud Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our clients and internal teams, ensuring the smooth operation and optimal performance of their Salesforce B2B Commerce Cloud implementations.
Key Responsibilities:- Provide Expert Technical Support: Respond to and resolve support tickets related to Salesforce B2B Commerce Cloud, including functionality configuration and integration issues.
- Diagnose and Troubleshoot Complex Technical Problems: Utilize debugging tools, logs, and system monitoring to diagnose and troubleshoot complex technical problems.
- Customer Relationship Management: Maintain a professional and empathetic approach when interacting with clients, ensuring a positive customer experience.
- Knowledge Management: Document troubleshooting steps, solutions, and best practices in a knowledge base.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Proven experience providing technical support for Salesforce B2B Commerce Cloud.
- Strong understanding of Salesforce B2B Commerce Cloud functionality, configuration, and architecture.
- Experience with Salesforce platform technologies, including Apex, Visualforce, Lightning Web Components, and SOQL.
- Salesforce certifications, e.g., Salesforce Administrator, Salesforce Commerce Cloud Developer.
- Experience with integration technologies, e.g., REST APIs, middleware.
- Experience with e-commerce platforms and related technologies.
- Salesforce B2B Commerce Cloud.
- Salesforce Platform, Apex, Visualforce, Lightning Web Components, SOQL.
- Troubleshooting.
- Customer Service.
- Communication.
- Problem Solving.
- Knowledge Management.
- Web technologies.
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