Salesforce B2B Commerce

3 weeks ago


Bengaluru, Karnataka, India LTIMindtree Full time

Salesforce B2B Commerce:

Job Description

We are seeking a highly motivated and technically proficient Salesforce B2B Commerce Cloud Support Specialist to join our dynamic team In this role you will be responsible for providing exceptional support to our clients and internal teams ensuring the smooth operation and optimal performance of their Salesforce B2B Commerce Cloud implementations You will troubleshoot complex issues provide timely resolutions and contribute to the continuous improvement of our support processes

Responsibilities

Provide Expert Technical Support

Respond to and resolve support tickets related to Salesforce B2B Commerce Cloud including functionality configuration and integration issues

Diagnose and troubleshoot complex technical problems utilizing debugging tools logs and system monitoring

Provide clear and concise solutions to clients both verbally and in writing

Escalate complex issues to senior support engineers or development teams as needed

Customer Relationship Management

Maintain a professional and empathetic approach when interacting with clients ensuring a positive customer experience

Proactively communicate with clients regarding issue status and resolution progress

Build and maintain strong relationships with clients to foster trust and loyalty

Knowledge Management

Document troubleshooting steps solutions and best practices in a knowledge base

Contribute to the creation and maintenance of support documentation including FAQs user guides and training materials

Stay up to date with the latest Salesforce B2B Commerce Cloud features and updates

System Monitoring and Maintenance

Monitor the performance and stability of client Salesforce B2B Commerce Cloud environments

Identify and report potential issues or areas for improvement

Assist with system maintenance tasks such as deployments and upgrades

Collaboration and Teamwork

Collaborate with other support team members developers and project managers to resolve issues and improve processes

Participate in team meetings and contribute to knowledge sharing

Test fixes and new features within sandbox environments

Incident Management

Follow incident management procedures and ensure timely resolution of production issues

Participate in root cause analysis of major incidents

Qualifications

Required

Bachelors degree in Computer Science Information Technology or a related field or equivalent experience

Proven experience providing technical support for Salesforce B2B Commerce Cloud

Strong understanding of Salesforce B2B Commerce Cloud functionality configuration and architecture

Experience with Salesforce platform technologies including Apex Visualforce Lightning Web Components and SOQL

Strong troubleshooting and problem solving skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Experience with debugging tools and log analysis

Understanding of web technologies HTML CSS JavaScript

Preferred

Salesforce certifications e g Salesforce Administrator Salesforce Commerce Cloud Developer

Experience with integration technologies e g REST APIs middleware

Experience with e commerce platforms and related technologies

Experience with version control systems e g Git

Knowledge of CI CD pipelines

Key Skills

Salesforce B2B Commerce Cloud

Salesforce Platform Apex Visualforce Lightning Web Components SOQL

Troubleshooting

Customer Service

Communication

Problem Solving

Knowledge Management

Web technologies

Skills

Mandatory Skills : Salesforce B2B Commerce - Lightning Web Component

Good to Have Skills : Salesforce B2C Commerce - PWA kit/ SFRA



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