Salesforce B2B Commerce
3 weeks ago
Salesforce B2B Commerce:
Job Description
We are seeking a highly motivated and technically proficient Salesforce B2B Commerce Cloud Support Specialist to join our dynamic team In this role you will be responsible for providing exceptional support to our clients and internal teams ensuring the smooth operation and optimal performance of their Salesforce B2B Commerce Cloud implementations You will troubleshoot complex issues provide timely resolutions and contribute to the continuous improvement of our support processes
Responsibilities
Provide Expert Technical Support
Respond to and resolve support tickets related to Salesforce B2B Commerce Cloud including functionality configuration and integration issues
Diagnose and troubleshoot complex technical problems utilizing debugging tools logs and system monitoring
Provide clear and concise solutions to clients both verbally and in writing
Escalate complex issues to senior support engineers or development teams as needed
Customer Relationship Management
Maintain a professional and empathetic approach when interacting with clients ensuring a positive customer experience
Proactively communicate with clients regarding issue status and resolution progress
Build and maintain strong relationships with clients to foster trust and loyalty
Knowledge Management
Document troubleshooting steps solutions and best practices in a knowledge base
Contribute to the creation and maintenance of support documentation including FAQs user guides and training materials
Stay up to date with the latest Salesforce B2B Commerce Cloud features and updates
System Monitoring and Maintenance
Monitor the performance and stability of client Salesforce B2B Commerce Cloud environments
Identify and report potential issues or areas for improvement
Assist with system maintenance tasks such as deployments and upgrades
Collaboration and Teamwork
Collaborate with other support team members developers and project managers to resolve issues and improve processes
Participate in team meetings and contribute to knowledge sharing
Test fixes and new features within sandbox environments
Incident Management
Follow incident management procedures and ensure timely resolution of production issues
Participate in root cause analysis of major incidents
Qualifications
Required
Bachelors degree in Computer Science Information Technology or a related field or equivalent experience
Proven experience providing technical support for Salesforce B2B Commerce Cloud
Strong understanding of Salesforce B2B Commerce Cloud functionality configuration and architecture
Experience with Salesforce platform technologies including Apex Visualforce Lightning Web Components and SOQL
Strong troubleshooting and problem solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Experience with debugging tools and log analysis
Understanding of web technologies HTML CSS JavaScript
Preferred
Salesforce certifications e g Salesforce Administrator Salesforce Commerce Cloud Developer
Experience with integration technologies e g REST APIs middleware
Experience with e commerce platforms and related technologies
Experience with version control systems e g Git
Knowledge of CI CD pipelines
Key Skills
Salesforce B2B Commerce Cloud
Salesforce Platform Apex Visualforce Lightning Web Components SOQL
Troubleshooting
Customer Service
Communication
Problem Solving
Knowledge Management
Web technologies
Skills
Mandatory Skills : Salesforce B2B Commerce - Lightning Web Component
Good to Have Skills : Salesforce B2C Commerce - PWA kit/ SFRA
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