Customer Reliability Engineer

2 weeks ago

kolkata, India John Crane Full time
About Us

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on LinkedIn: John Crane: LinkedIn

Job Description

The successful candidate will be responsible for the service support in the assigned territory.

Duties & Responsibilities

Responsibilities - 

To provide Service support & failure analysis to customers all over India on company’s product range. To perform installation and commissioning of seals, systems & couplings To conduct reconditioning of seal, system & coupling and recommend replacement, repairs or re-used. To maintain customer plants, record & drawings in proper order. To conduct seal, system & coupling inspection with customer and provide technical advice. To present company products and services to customer base and ability to provide training to customers. To liaise with operation & engineering dept to provide after sales supports. Reliability concept on root cause analysis, failure mode assessment, recommendations, and reporting. Reliability viewpoint on site tours, preventative activities, and recommendations. Gain understanding of systemic and chronic failures and develop plan accordingly to eliminate. Understand feasibility needs, quantify benefits, and prepare proposals. Upgrade & review installations make engineering proposals and optimize arrangements. Data Management & Reliability data management, trending, analysis and reporting, plant schedules, maintenance history, upgrade plans and proposals. Contract KPIs as required. Manage & understand contractual requirements accordingly. Form integral part of client’s in-house team of reliability engineers, maintenance supervisors and area managers. Manage, initiate, and coordinate actions. Monthly internal & external reporting. The Individual

Skills & Experience - 

Degree in Mechanical Engineering with min 4-years of experience or Diploma with min 6-years of experience. Rotating equipment experience and FA analysis. Hands-On experience of Mechanical Seals is must. Must have good knowledge of the geographical region and spoken fluency in the local / regional language. Should possess good skills and ability to independently handle English communications with customers and internal stakeholders.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers – John Crane) or LinkedIn.

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