Engineering Manager

Description
Title:
Engineering Manager

Reports To:
Engineering Leader

Department:
Product & Engineering - Engineering

Location:
India

Position Status:
Salary Exempt

About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:
We are looking for an experienced and driven Engineering Manager to lead a team of software engineers building customer-facing web and mobile applications. This role requires a strong technical background, leadership capability, and a product mindset. You will be accountable for delivering high-quality software that delights users, while also fostering a high-performing, inclusive engineering culture. You'll work closely with Product Management, Design, and other cross-functional teams to define and deliver impactful user experiences that directly drive customer engagement and business growth. This team is building a new product that allows customers to order work, track existing work, monitor activity in real-time, and pay once the work is complete. The ordering process will rely heavily on GenAI to assist the customer. This is groundbreaking work in the facility maintenance industry, and the team will be fast moving running multiple simultaneous experiments and extensive use of A/B testing and feature flags. This team will have the opportunity to directly support the executive and board-led digital growth strategy.

What You'll Do:

• Setting goals for the work group, developing organizational capability, and modeling how we work together.
• Supports Director of Engineering and Product in defining, communicating, and

garnering support in executing the vision and roadmaps for DMG Technology

with inputs from internal technical and business stakeholders.

• Be hands-on and provide technical and business leadership to the team, aiding

in solution delivery.

• Establishes and maintains influential working relationships at all levels

necessary to successfully promote technology strategies, compliance programs

and continuous improvement opportunities.

• Supports the implementation of company programs to ensure the success of the

Company.

• Foster a culture of innovation and thought leadership. Cultivate innovative

concepts and provide opportunities to transform ideas into technology

solutions.

• During project definition/initiation, accountable for defining high-level, shared

vision/approach. Thoughtfully coordinate deployment of technology solutions to

ensure an exceptional end-user experience.

• Communicates effectively with positive impact. Listens attentively, processes,

and takes appropriate action. Facilitates the discussion of conflicting issues

between individuals and across groups. Expresses ideas clearly in documents

and written communications. Plans communication that is clear in purpose, and

key messages while considering audience needs.

• Models and acts in accordance with DMG's culture and guiding principles.
• Developing strategic and operational plans for the work group, managing

execution, and measuring results: Prepares, communicates and educates client

groups and team on changes in policies and practices within the organization,

identifies and communicates key responsibilities and practices to ensure the

team promotes a successful attitude, confidence in leadership, and teamwork

to achieve business results, and plans and manages business unit and

department processes and practices to ensure that programs are aligned with

company business goals and objectives.

• Coordinates effective platform management across peer technology functions -

solution architecture, application development/engineering, quality assurance.

Understands, supports, and coordinates potential dependencies across

solution design, development, testing, deployment, support, and maintenance

activities.

• Responsible for management of application configuration and services enabling

Required Business Capabilities. Develops And Maintains Personal And Team
expertise for respective technology solutions, business functions, and

processes. Acts as focal point for the solutions and provides platform point of

view for cross-cutting work, issues and decisions.

• Partners with relevant support functions to establish holistic support model

optimizing partner talent with support options. Performs root cause analysis of

issues and assess trends to identify required future investments.

• Providing partners with coaching, feedback, and developmental opportunities to

build a high-performing team: Be the technical mentor of the team, challenges

and inspires team members to achieve business results, and provides coaching,

direction and leadership support to team members in order to achieve partners,

business and customer results.

• Our partners are key to our success: engage continuously to attract and develop

talent with business acumen, technical expertise, and thought leadership.

Responsible for recruitment and selection through talent career management.

• Accountable for the productivity, work quality, collaboration, and positive,

engaging behavior of team members. Provides partners with coaching,

feedback, and developmental opportunities supporting career development and

formation of effective teams. Ability to manage teams comprised of functional,

technical, and/or analytical professionals at a variety of levels.

• Plans future talent requirements to support technology strategy and delivery

roadmaps. Identifies required skills and determines an approach to address

gaps via partner development and/or incremental talent acquisition.

• Empower engineers to seamlessly integrate and utilize generative AI tools such

as Copilot, Cursor etc in their daily workflows and reduce development time.

What You Need:

• Demonstrated ability to lead geographically distributed engineering teams and get hands-on as needed to deliver customer facing features (2 years).
• Demonstrated ability to use analytics and optimization tools to inform product

planning and prioritization (2 years).

• 10+ years of experience delivering solutions.
• 5+ years of working on tools and solution development on any public cloud

experience.

• 5+ years minimum experience as an engineer with any modern language

(C#, .NET, Java or equivalent).

• Expert knowledge of Agile SCRUM solution design/development methodology

and practices.

• Expert knowledge of Service Oriented Architecture (SOA) design and service

management practices.

• Expert knowledge of deploying solutions leveraging cloud principles and security

practices.

• Ability to leverage business knowledge, sound judgment, and resourcefulness to

determine the appropriate course of action in challenging, ambiguous

situations.

• Ability to apply knowledge of multidisciplinary business principles and practices

to achieve successful outcomes in cross-functional projects and activities.

• Strong knowledge and demonstrated application of all facets of systems

development lifecycle and technology operations.

• Leadership in the utilization of user-centric design concepts in conjunction with

agile prototyping, development, and testing to deploy highly engaging technology

solutions to the end user.

• Strong written and verbal communication skills. Ability to engage with and

present ideas to senior leadership.

• Ability to provide key input to facilitate decision-making process.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs
• Experience building tools with MCP; Agentic frameworks is a plus.

What You'll Get:
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Divisions Maintenance Group is an equal opportunity employer.