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Manager - Information Technology

1 month ago

bangalore, India Maersk Full time
Technology Service Management has responsibility for the Implementation and support, presales, Customer onboarding, IT solution design for new and existing customers.

Primary Responsibilities :

This position will work on the following initiatives:

Supporting and driving new WMS (Warehouse management system) and TMS (transport Management systems) implementations Supporting and driving IT system implementations. Supporting and driving digital transformation efforts as well as helping create the initiatives. Problem solving dynamic operational and/or systemic challenges. Documenting processes and support in training and implementation of the processes. Influencing change with continuous improvement mindset geared towards identifying and eliminating safety and compliance issues, service issues, and operational inefficiencies. Evaluating use of tools used by operators to ensure maximum ROI on investments. Develop reporting tools and KPIs to maximize visibility into trends of the business. Ad-hoc customer requests

This position is responsible for, but not limited to, the following:

Lead new systems implementations and support existing customers with new requirements. Perform Level 1 and 2 Warehouse Management System (WMS) configurations. Technical writing of Business Requirement Documents (BRD), Standard Operating Procedures (SOP), IOPs, and creation of process maps. Train users on systems and processes. Manage, communicate, and resolve operational, process and systems issues. Pro-actively identify trends, process improvements and customer need and propose and implement solutions. Acts as a liaison for cross-functional support teams (Technical and Operations team) to achieve customer and company business objectives. Create and execute project plans crossing over several departments. Create measurable goals for projects and initiatives. Track progress throughout the projects and initiatives.

Qualifications:

An engineering/ Computer Science/ Supply chain graduate with knowledge of WMS system(s) Implementation experience or WMS systems like Infor SCE, Exceed, JDA, SAP WMS, etc Experience with Infor WMS will be an added advantage. Knowledge on system interfaces, DB and SQL Knowledge of Supply chain Operations- Warehousing, Transportation Knowledge of MS Office products Ability to quickly learn new systems or software. Ability to write clear and concisely. Ability to approach all situations with tact, high emotional intelligence, diplomacy, and discretion. Strong communication skills, verbal and written. Customer focused. Adaptive to change and able to work well under pressure. Self-driven and motivated Organized

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

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