On Boarding Specialist

2 months ago

mumbai, India QAD Full time
Job Description

The On Boarding Specialist is responsible for instantiating QAD Cloud customer environments following pre-defined work instructions and leveraging both automated and manual processes.

Note: The role will require the person to support in EMEA shifts ( 12 pm IST to 9 pm IST)

Responsibilties:

1) Perform technical Service Instantiation for QAD Cloud customer environments:

Server and Operating System deployment for both Linux and Windows

QAD Application deployment including core ERP and divisional products

QAD Add-on product deployments

3rd Party Product (3PP) deployments

Determines best practices around Cloud Ops implementation of QAD application systems as well as integration with custom and 3rd party systems.

Stay updated with the technologies and products introduced into the QAD application ecosystem. 

Other tasks/activities as assigned

2) Create documentation and perform administrative duties related to Service Instantiation for QAD Cloud customer environments:

Connectivity instructions

Readiness Handover Checklist

FDA Installation Qualification documentation

Maintain JIRA ticket status

Other tasks/activities as assigned

Qualifications

Professional degree: BE/ B Tech/ MCA/Bsc Comp/IT ( University degree in engineering or computer science, or equivalent experience)

 Minimum 3-5 years in AWS and Linux operating System.

Having Exposure to QAD Product architecture as well as familiarity & experience with a wide range of technologies including RDBMS ( Progress OpenEdge, Microsoft SQL Server, MariaDB, etc.),

Operating Systems (both Redhat Linux & Microsoft Windows server), application & web servers ( OpenEdge, Apache, Apache Tomcat, Microsoft IIS, etc.), middleware technologies ( Boomi, Ignition, etc.).

Familiarity with basic concepts of networking.

Linux experience is a must

Must be able to manage priorities particularly during periods of high stress.

Strong analytical and problem solving skills.

Effectively able to depict complex systems through diagrams and documentation.

Excellent interpersonal skills to work with cross-functional teams. Able to effectively present technical information to non-technical audiences.

SQL knowledge & industry relevant certifications like OCP, RHCE etc. are good to have.

 Experience with working in multinational, multi-cultural teams (desirable). 

 Good Analytical & Technical skills and ability to understand the business needs.

Good communication in English (written and verbal) is required.

You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

Additional Information

Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set

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