Senior Consultant

1 month ago

BangaloreAnywhere in IndiaMultiple Locations Varite Full time



Job Description :

  • SAS products understanding and architecture experience
  • SAS Grid ADMIN-L3, (Mandatory)
  • As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues
  • Provide technical subject matter expertise wherever required.
  • Ensure proper communication and quick resolution as a crisis manager
  • Plan and schedule Changes, Coordinating with different stakeholders
  • Perform RCA for Major Incidents related to his / her tower nFollow quality / security process defined for the engagement
  • Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
  • Prepare Weekly and monthly status reports
  • Participate in business meetings with various stake holders on a need basis
  • Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs
  • Effort estimation/reviews on need basis for new projects
  • Training of new team members
  • Able to work on Knowledge acquisition and updates to related documents
  • Minimum work experience: >10 YEARS
  • SAS Viya Admin experience
  • SAS product migration to cloud - GCP/AWS/Azure
  • SAS migration to next version and different platform
  • Unix shell scripting
  • Experience on User support for SAS Grid platform
  • Working experience with ticketing in service Now
  • Troubleshoot on system performance and Enhancements
  • MS Excel experience
  • Professional Document writing

(ref:hirist.tech)

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