Customer Success Manager
4 weeks ago
Key Responsibilities
- Define and execute account management and customer service strategies aligned
with business objectives
Build frameworks for client retention, upselling, and cross-selling opportunities
Develop and implement KPIs to track and improve customer satisfaction, loyalty,
and revenue growth
Build strong client relationships and act as a trusted advisor to drive client success
Collaborate with Sales, Product, and Marketing teams to deliver holistic client
solutions
- Oversee the customer support team to ensure timely resolution of queries,
complaints, and escalations
- Implement best practices and technology solutions to enhance customer
experience
- Continuously improve service delivery processes to increase efficiency and
customer satisfaction
- Lead, mentor, and grow a team of account managers and customer service
professionals
Monitor client health metrics, churn rates, and service quality scores.
Present regular reports and insights to leadership on customer satisfaction,
retention, and revenue impact.
- Identify trends, risks, and opportunities to inform strategic decisions.
Key Requirements
Bachelor's/Master's degree in Business, Management, or related field
5+ years of experience in Account Management, Customer Success, or Customer
Service, with some experience in a leadership role
Proven track record of managing enterprise or high-value client accounts
Excellent leadership, communication, and negotiation skills
Job Type: Permanent
Pay: ₹308, ₹1,457,284.57 per year
Work Location: In person
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