Senior Technical Analyst-Shift Lead
3 weeks ago
Computacenter GIS business unit is seeking a confident and experienced Network Security Professionals, to bring maturity to their existing operational risk approach. The ideal candidate will have broad experience in enterprise Network Security and can create a plan to deliver improvements then execute against the plan.
Good communication skills and relationship building will enable the candidate to excel at the role, build a culture of strong Network team and advance their career within Computacenter.
What you'll do
Technical background in IT & Operations, minimum 5 years of experience
ITIL knowledge, experience with Incident & Problem managements
Possessing fundamental knowledge of IT especially Network including Cloud technologies
Prior experience in a leadership role
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong problem-solving skills
Ability to work a flexible schedule, including nights and weekends
Knowledge of safety protocols and procedures
What you'll need
Creating & maintaining of shift roster
Oversee the daily operations of the team during their assigned shift. Look at shift handover after each shift, act as RFS Engineer, shift handover during change of roster and holiday, etc.
Ensure that all tasks are completed efficiently and effectively
Monitor team members to ensure that they are meeting performance expectations
Provide coaching and feedback to team members as needed
Communicate with other departments and management to ensure that all goals are being met
Assist with training new team members
Handle customer complaints, escalations and issues as needed
Ensure that all safety protocols are being followed
Working on P1 outage, problem management and improving of process, procedures, and technical knowledge
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