Senior Technical Analyst-Shift Lead
2 weeks ago
Life on the team
Computacenter GIS business unit is seeking a confident and experienced ITIL Shift lead professionals, to bring maturity to their existing approach. The ideal candidate will have broad experience in ITIL ( Change, Problem & Incident) skills and can create a plan to deliver improvements then execute against the plan.
Good communication skills and relationship building will enable the candidate to excel at the role, build a culture of strong team and advance their career within Computacenter.
What you’ll do
Possess an overall IT work experience of 6 - 10 years from Infrastructure / managed services environment. Exposure in ITIL framework Prior work experience in ITSM (Incident / Change / Problem) Good in excel, understanding of service metrics and has prior knowledge in creating and managing metric dashboards. Coordinating and maintaining healthy relationship with multiple business unitsWhat you’ll need
Provide hands-on production and non-production environment support for Critical Applications Ensure the stability and availability of all in-scope systems and services. Identifying, sharing & implementing best practices across businesses and internally within the team Random audits of all process to ensure SLAs are being met and schedule any additional training as needed. Acting as an interface between team members and management Exposure of Infra management, Data center & NOC Should be flexible for 24/7 environment. Enjoy working in an international team. Willingness to permanently develop personally and professionally. Very good English skills, strong communication skills on all levels and ideally experience in working with international teams-
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