Reservation Executive

2 days ago

Bangalore, India Mirashya Homes Goa Full time

We're Hiring: Reservations Executive - Mirashya Homes Location: Candolim (On-site) Goa-based candidates only Employment Type: Full-Time About Mirashya Homes Mirashya Homes is one of Goa's fastest-growing luxury hospitality and real estate brands, operating as a full-service property management company. We manage a curated portfolio of high-end villas and boutique apartments, delivering seamless stays and elevated guest experiences across Goa. Our team is young, fast-paced, and growth-focused-we value ownership, efficiency, innovation, and a guest-first mindset. If you're passionate about hospitality and thrive in a dynamic, guest-centric environment, you'll feel right at home with us. Key Responsibilities Reservations & Guest Communication Manage daily reservations across OTAs (Airbnb, MMT, Goibibo), PMS, WhatsApp Business, calls & emails Respond to inquiries promptly and convert leads into bookings Guide guests on verification, booking steps, property details & stay requirements Maintain accurate calendars, availability & OTA listings Operations Coordination Coordinate with caretakers, housekeeping & the ops team for smooth check-ins/outs Assist with concierge services & upsell value-added offerings (airport transfers, decorators, experiences, etc.) Ensure property readiness before guest arrivals Revenue, Reporting & Market Insights Assist with pricing, discounts, taxes & promotional strategies Prepare daily/weekly reservation reports Track competitor rates, market trends & upcoming high-demand periods Support relationships with travel agents, brokers & B2B partners Issue Resolution & OTA Handling Handle escalations professionally and empathetically Coordinate with OTA support (Airbnb, MMT, etc.) for disputes, adjustments & guest claims Ensure swift and effective resolution of concerns What We're Looking For Graduate in Hospitality, Tourism, Business, or related fields 1-3 years of experience in hospitality or reservations Excellent spoken & written English Experience with OTAs, PMS, WhatsApp Business & basic Excel Strong organizational skills & ability to multitask Problem-solving mindset with a calm, guest-first approach Flexibility to work weekends & holidays (rotational) Why Join Us? Work with a premium, fast-growing hospitality brand Young, supportive and high-performance team Growth opportunities across reservations, operations & revenue management Exposure to luxury villas, boutique residences & high-profile clientele

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