Senior Operations Manager

3 days ago


Delhi, India Foundever Full time
Senior Operations Manager - MUM Dom PR

Req ID#: 386168

IN, 400072Job Description:

Senior Manager - Operations - IND Business - MumbaiTotal Experience - 15 yearsRelevant Experience - 1+ years as a Senior Manager or 4+yrs as a ManagerWork Window - 6:30am-10:30pm (Work window) / rotationalWeekoffs - Any 1 day week off (rotational)Job Descriptioncollege degree in Business Management/Administration or equivalent combination of education and directly related experience / Any graduate4 or more years of directly related experience, including 2 or more years of supervisory experience.Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.Voice or Blended process experience is mandate & inbound experience is requiredWorked on NPS, eNPS, P&L Account, Revenue ManagementShall operate in IND shift timings, and would be required to stretch as and when requiredManager level into Retail e-commerce Domain for IND contact center would be added advantageAppropriate communication and escalation of client issues to multiple levels of site and Operations managementClient strategies to meet client/corporate goals and objectivesShould be aware of the various Operations and Client Metrics.Should exhibit People Management Skills.

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CRM, Relationship Manager, Operations Manager, Revenue Management, Technology, Customer Service, Operations, Finance

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