Helpdesk Senior Manager

3 weeks ago

Noida, India NTT Full time

JOB DESCRIPTION Req ID:     We are currently seeking a Helpdesk Senior Manager - People Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). General Duties and Responsibilities: In these roles you will be responsible for: Responsible for SLA’s & KPI’sResponsible for customer/stakeholder relationship management.Analyze the problem with the team and counterparts and suggest a solutionResponsible for Service Improvement plans and Continuous improvement plans.Responsible for Cost Savings and Productivity Improvement initiativesParticipate in business/people related projectsDemonstrates exceptional organizational skills.Demonstrates ability and success working in a team environment.Exhibits passion and alignment with our vision, values & operating principles.Provide cross functional supportManaging 24x7 OperationsResponsible for the performance of the teams, team leadsResponsible in terms of best practice sharing, team building exercises, guidance and mentoring team memberResponsible for upskilling / cross skilling team membersPeople attrition management.Requirements for this role include:Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.Sound Industry Domain KnowledgeStrong Communication & Presentation skillsPeople Management skills Stakeholder management. Budget / Cost pyramid management Transition management Project management Exceptional listening abilities and detail oriented Demonstrates the ability to multi-task. Ability to work in heterogeneous environment Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc. Preferences: - Optional (nice-to-have’s) - ITIL foundation certified - 6 sigma certifications – Project Management certified - Client management skills  About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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