IT Helpdesk Engineer

2 weeks ago

Noida, Uttar Pradesh, India Darwinbox Full time

Job Description

Why Noventiq?

Do you want to contribute directly to successful business outcomes by driving digital transformation for its customers' businesses, connecting 75k organizations forward in a secure way? Are you motivated to evolve the best practices globally within all sectors with hundreds of best-in-class IT vendors, alongside its services and solutions?

Noventiq is a leading global solutions and services provider:

  • Founded in 1993
  • Headquarters in London, UK
  • Revenue of $ 2.1 billion
  • Headcount of 6400 employees
  • Partnering with Microsoft, IBM, Oracle, Google, AWS and up to 500 other vendors
  • Operating in roughly 60 countries
  • 16 strategic acquisitions

What's in it for you?

Here you will collaborate with multi-national teams, ameliorate to a bazillion innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow, capable of taking on more significant responsibilities and leadership roles.

This can be invaluable in understanding and serving clients from different regions, making the company truly expand its presence in new markets, bringing a profound positive repercussion to the business.

Now we are looking for a IT Helpdesk Engineer, you will be a part of our Global IT Team.

Role Overview:

The IT Help Desk Engineer is responsible for providing technical support to employees and customers. They will work closely with other IT professionals to resolve computer-related issues and ensure that all systems are functioning properly.

Your Impact on the Mission:

  • Provide technical support to employees and customers via phone, email
  • Rotational shifts in 24x7 model (5 day working)
  • Experience working on ITIL based tools like Manage Engine Service desk, FreshService etc for managing day to day work
  • Understanding of SLA's
  • Diagnose and resolve computer hardware and software issues
  • Document and track IT helpdesk tickets
  • Escalate complex issues to senior IT staff
  • Train and mentor new IT helpdesk technicians
  • Stay up to date on the latest IT technologies and trends

What You'll Bring to The Table – About You:

  • Bachelor's degree in computer science, Information Technology, or a related field
  • 3+ years of experience in providing technical support to end users
  • Proficiency in Microsoft Windows operating systems
  • Familiarity with other software applications, such as Microsoft Office Suite and web browsers
  • Hands on experience in Linux operating systems.
  • Excellent communication, problem-solving, and customer service skills
  • Ability to work independently and as part of a team

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