Operations Senior Lead, VP

3 weeks ago

bangalore, India F335 Deutsche India Private Limited, Bangalore Branch Full time

Description

The Program Manager leads a large program / group of programs and has the ultimate responsibility and accountability for the delivery of the value and strategic outcomes of the items in their portfolio. The Program Manager will own the engagement with business sponsors and key stakeholders, optimize their portfolio delivery and ROI by ensuring that inter-program or strategic initiative risks and dependencies are identified and mitigated and ensure that costs are managed and benefits delivered. This role may also involve managing program resources ( such as Business Analysts, Testing Leads, etc.) for effectively delivering the program outcomes and from a career development of the direct reports perspective. Program Manager will also manage the reporting to the relevant initiative/program steering groups.

About Client Data Management (CDM)

Client Data Management (CDM), part of the larger KYC Operations (Know Your Customer), is responsible for provision of operational support and management of Party (Client) Reference data to facilitate KYC and enable client business and trading relationships and associated downstream processes including Regulatory and Tax obligations. CDM is driving the Group Party Strategy across Corporate and Investment Bank.

The key elements of this strategy are:

- Providing a single, authorized source of Party (cRDS) Data to all areas across CB IB, that contains accurate and complete Party Data with full coverage

- Distributing the common Party data elements/attributes across the organization to ensure a single identifier is used front-to-back and there is consistency, alignment and common usage of Party data attributes front-to-back

- Identify and align common Parties, and their associated common attributes, across the Group (CB, IB, CRU & PB)

- Drive automation of manual tasks currently in place for Party Data maintenance and strengthen controls to manage an accurate and complete Perimeter (across Clients, Guarantors, Underlying Principals and Third Parties)

About the Team

The Party Data Distribution and Perimeter Operations team is responsible for distribution of Party Data to consuming applications across the bank, generation and distribution of the Perimeters to consumers across the bank and ensure effective controls are in place to mitigate any KYC risk for the bank. The Automated Account Opening and Maintenance Program is a key program being run by this team, involves working with cutting-edge technology to transform the way that we work by effectively automating our currently manual process of account opening and maintenence. You will be tasked to support the program’s strategic direction, as well as creating and managing status of the projects. You will also be in charge to support the program director in the co-ordination, planning and control of the project. You will be working in an agile environment and will be tasked to to support the larger program needs. Our team of experts will be there to coach and support your development to ensure you excel in this role. Enhance your career prospects through exposure to these advanced technologies and tools.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above

Your key responsibilities

Responsible for the overall program definition (including investment required and benefits opportunity), ensuring that program plan is clearly defined, takes accountability for the overall delivery of the program Implementation and ongoing management of Clarity across all program workstreams, in conjunction with Technology, in order to improve timeliness and accuracy of reporting and improved compliance with Bank reporting standards Responsible for defining the program milestones and delivery plan in collaboration with Technology and Operations / Business stakeholders Devise evaluation strategies to monitor performance and determine the need for improvements Engages in delivery planning activities with Technology and helps prioritize the JIRAs for each delivery Maintains the RAID Log for the program / project and reports promptly to sponsors /senior stakeholders on risks, issues and dependencies; proposes mitigation plans and seeks feedback to keep program on track Supervise program resources to provide feedback and resolve complex problems Creates and maintains the status reports required for the various governance forums; conducts some of the governance / project forums on a daily / weekly / monthly basis Leverages experience and understanding of stakeholder need to help create a solution, envisions the solution to solve a problem (Application/Tool Based) Performs Cost/Benefit Analysis to align the technology to business strategy Gathers & catalogues functional, non-functional, and technical requirements for stakeholder requests Determines the impact of modifications and enhancements on the solution / product Specify the workflow & systems enhancements to satisfy business & reporting needs Guides business analysts on capturing and refining business and/or system requirements Guides the Testing Leads to review, analyse and support Front to back testing Acts as the product(s) subject matter expert to support scope and requirement decisions Ensures changes to the application are compliant with bank standards and policies Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications Leads or participate in continuous improvement efforts; Building expertise in creating, analysing, and improving processes Guides implementation leads to create, maintain and present training materials for end-users Embedment of Agile methods and ways of working within Operations, in collaboration with Technology, to promote effective execution. Ensuring roles and responsibilities are embedded in Operations and cross-feature team dependencies are identified and managed Ensure program operations and activities adhere to legal guidelines and internal policies Possess a working knowledge of the business and/or technical domain in reference data (optional)

Your skills and experience

15+ years of a track record in Global Program Management, Change management, experience in supervising and displays ability to work in virtual global teams and a matrix organization preferably full-spectrum banking groups (retail, corporate, wholesale, investment banking) Relevant experience in Change Management, Data Analysis and driving large transformation projects. A proven, considerable level of analytical, problem solving and resource planning skills Experience in Data Management, Data Analytics, Business Analysis and Financial Services is preferable Strong and well-developed relationship / stakeholder management skills Open minded, able to share information, knowledge and expertise with peers & team members Demonstration of excellent communication and influencing skills PMP, Scrum Master certification – Good to have Strong skills using MS Office products (Powerpoint, Word, Excel) – capable of producing executive level reporting to ensure progress is understood and key risks/issue updates are communicated effectively Experience with Program Management tool and associated reporting standards Understanding of Agile ways of working and methods to enable effective partnership with Technology Experience with Clarity Programme Management tool and associated reporting standards People Management experience is preferred (able to manage junior project resources)

How we’ll support you

Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

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