Technical Support Specialist
2 weeks ago
We are looking for a Technical Support Specialist to join our A-team. As a Technical Support Specialist at Allucent, you are responsible for providing expertise with resolving user issues. You will answer queries on technical issues and offer advice to solve them. You will help install, upgrade and troubleshoot hardware and software systems. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
In this role your key tasks will include:
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Walk customers through installing applications and computer peripherals
Address user tickets regarding hardware, software and networking
Ask targeted questions to diagnose problems
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Customize desktop applications to meet user needs
Help create technical documentation and manuals
Requirements
To be successful you will possess:
Proven experience as a Desktop Administrator or other IT support role
Hands-on experience with Windows environments
Working knowledge of MS Office products
Working knowledge of computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions.
Excellent problem-solving and multitasking skills
Customer-oriented attitude
BSc in Computer Science or relevant field
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
Any , BSc., BTech in Computer science or Information Technology.
Benefits
Benefits of working at Allucent include:
Comprehensive benefits package per location
Competitive salaries per location
Departmental Study/Training Budget for furthering professional development
Flexible Working hours (within reason)
Opportunity for remote/hybrid* working depending on location
Leadership and mentoring opportunities
Participation in our enriching Buddy Program as a new or existing employee
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Access to online soft-skills and technical training via GoodHabitz and internal platforms
Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
Disclaimers:
*Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our .
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.
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