Events Manager

3 days ago

chennai, India Marriott International Full time

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Manages group room blocks and meeting space for average to large-sized assigned groups.

• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and event design.

• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service 

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Events Executive

    5 days ago

    Ekkattuthangal, Chennai, Tamil Nadu, India Brandwise Events Full time

    **About Us**: Brandwise Marketing Solutions is a leading corporate event management company specializing in delivering high-quality, innovative, and seamless events for our esteemed clients. Our portfolio ranges from small executive meetings to large-scale conferences and exhibitions. We pride ourselves on our creativity, attention to detail, and exceptional...

  • Event Executive

    5 days ago

    Defence Colony, Chennai, Tamil Nadu, India Brandwise Events Full time

    **Event Executive's. Responsibilities include**: - Understanding requirements for each event. - Planning events with attention to financial and time constraints. - Booking venues and scheduling speakers. - Research vendors (catering, decorators, musicians etc.) and choose the best combination of quality and cost - Negotiate with vendors to achieve the most...

  • Event management

    2 weeks ago

    Chennai, India Clubinit HR Services Full time

    Company DescriptionThis is for AClient of Clubinit HR Services, a popular event management company based in Chennai.Clubinit is a comprehensive HR solution provider located in Chennai. We specialize in recruitment, payroll processing, HR audit, corporate training, strategic advisory services, and legal HR.Role DescriptionThis is a full-time on-site role for...

  • Event management

    2 weeks ago

    Chennai, India Clubinit HR Services Full time

    Company Description This is for A Client of Clubinit HR Services, a popular event management company based in Chennai.Clubinit is a comprehensive HR solution provider located in Chennai. We specialize in recruitment, payroll processing, HR audit, corporate training, strategic advisory services, and legal HR. Role Description This is a full-time on-site role...

  • Event management

    2 weeks ago

    Chennai, Tamil Nadu, India Clubinit HR Services Full time

    Company Description This is for A Client of Clubinit HR Services, a popular event management company based in Chennai.Clubinit is a comprehensive HR solution provider located in Chennai. We specialize in recruitment, payroll processing, HR audit, corporate training, strategic advisory services, and legal HR. Role Description This is a full-time on-site role...

  • Event management

    2 weeks ago

    chennai, India Clubinit HR Services Full time

    Company DescriptionThis is for A Client of Clubinit HR Services, a popular event management company based in Chennai.Clubinit is a comprehensive HR solution provider located in Chennai. We specialize in recruitment, payroll processing, HR audit, corporate training, strategic advisory services, and legal HR.Role DescriptionThis is a full-time on-site role for...

  • Event management

    2 weeks ago

    Chennai, India Clubinit HR Services Full time

    Company Description This is for A Client of Clubinit HR Services, a popular event management company based in Chennai.Clubinit is a comprehensive HR solution provider located in Chennai. We specialize in recruitment, payroll processing, HR audit, corporate training, strategic advisory services, and legal HR. Role Description This is a full-time on-site role...

  • Event Manager

    4 weeks ago

    Chennai, India SPR India Full time

    Company Description SPR India is a leading real estate developer dedicated to the acquisition and development of residential and commercial projects in Chennai. The Group, founded in 1972 by Prithviraj S Kawad, has a strong reputation for innovation and expertise in the real estate and property development space. SPR India is committed to delivering more...

  • Event Manager

    4 weeks ago

    Chennai, India SPR India Full time

    Company Description SPR India is a leading real estate developer dedicated to the acquisition and development of residential and commercial projects in Chennai. The Group, founded in 1972 by Prithviraj S Kawad, has a strong reputation for innovation and expertise in the real estate and property development space. SPR India is committed to delivering more...

  • Event Manager

    4 weeks ago

    Chennai, India SPR India Full time

    Company Description SPR India is a leading real estate developer dedicated to the acquisition and development of residential and commercial projects in Chennai. The Group, founded in 1972 by Prithviraj S Kawad, has a strong reputation for innovation and expertise in the real estate and property development space. SPR India is committed to delivering more...

  • Event Manager

    4 weeks ago

    Chennai, India SPR India Full time

    Company Description SPR India is a leading real estate developer dedicated to the acquisition and development of residential and commercial projects in Chennai. The Group, founded in 1972 by Prithviraj S Kawad, has a strong reputation for innovation and expertise in the real estate and property development space. SPR India is committed to delivering more...

  • Event Manager

    4 weeks ago

    Chennai, India SPR India Full time

    Company Description SPR India is a leading real estate developer dedicated to the acquisition and development of residential and commercial projects in Chennai. The Group, founded in 1972 by Prithviraj S Kawad, has a strong reputation for innovation and expertise in the real estate and property development space. SPR India is committed to delivering more...

  • Event Manager

    1 month ago

    Chennai, India Royal Enfield Full time

    Job Purpose The role of manager for Events will play a key role in building, growing, and sustaining high levels of aspiration for Royal Enfield’s electric vehicles business through inventive and disruptive campaigns. The purpose of this role is to bring strategic thinking & execution, and innovation into events, especially PR events, for the electric...

  • Event Manager

    1 day ago

    chennai, India Avtar The Power of Diversity Full time

    Responsibilities: Event Logistics & Coordination: Assist with venue selection, catering arrangements, and audio/visual requirements for in-person events. Develop content calendars for specific events and conferences. Manage logistics for virtual events, including platform selection, speakers’ calendar management, and attendee engagement activities. ...

  • Event Manager

    20 hours ago

    Chennai, India Avtar The Power of Diversity Full time

    Responsibilities:Event Logistics & Coordination:Assist with venue selection, catering arrangements, and audio/visual requirements for in-person events.Develop content calendars for specific events and conferences.Manage logistics for virtual events, including platform selection, speakers’ calendar management, and attendee engagement activities.Sponsor...

  • Event Manager

    2 weeks ago

    Chennai, India Epoch Consulting Full time

    We are currently hiring for an Event Manager for an Event Management Company based at Chennai. The ideal candidate should be well versed with Hindi, English language and be willing to relocate to Chennai.CTC upto 6L

  • Event Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Workafella Full time

    About the Company:Call it a workspace, call it a playground for minds, call it a greenhouse for brands. Workafella is what we call it.At Workafella, we build high-energy workspaces designed to inspire fresh thinking, let doers collaborate, and let businesses rise and shine. Caffeine healing and ergonomic comforts are the tip of the iceberg. Workafella is a...

  • Event Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Workafella Full time

    About the Company:Call it a workspace, call it a playground for minds, call it a greenhouse for brands. Workafella is what we call it.At Workafella, we build high-energy workspaces designed to inspire fresh thinking, let doers collaborate, and let businesses rise and shine. Caffeine healing and ergonomic comforts are the tip of the iceberg. Workafella is a...

  • Manager Events

    5 days ago

    chennai, India STRI Consulting Full time

    At STRI we are hiring  Assistant Manager/ Manager for Fundraising Events for our clients who are a Chennai based NGO.The Assistant Manager/Manager will be responsible for developing donor relationships with Affluent Donors/ HNIs/UHNIs that promote retention and loyalty. This person will also organize fundraising events for Bhumi that see participation from...

  • Manager Events

    4 days ago

    Chennai, India STRI Consulting Full time

    At STRI we are hiring  Assistant Manager/ Manager for Fundraising Events for our clients who are a Chennai based NGO. The Assistant Manager/Manager will be responsible for developing donor relationships with Affluent Donors/ HNIs/UHNIs that promote retention and loyalty. This person will also organize fundraising events for Bhumi that see participation...