Avaya IVR – Senior Application Developer
4 weeks ago
Avaya IVR – Senior Application Developer
- Development of Avaya EP IVR applications in AOD , Avaya Orchestration Designer 7.x and above
- Implementation of Avaya Experience Portal – AEP 7.x or above
- Responsible for overall LLD , data /call flow development of sophisticated IVR applications in Avaya OD & AEP
- Configuration/Monitoring of IVR applications and troubleshooting AEP
- Design and development of database for IVR applications
- Good understanding of services integration; JSON / REST and SOAP/XML services
- Very good understanding of VDNs , Skills and Telecom related adjuncts
- Knowlegde of supporting applications for IVR and Telecom/Contact Center Technology; ACM, CTI, AES, CMS etc.
- Good communication skills and able to liaise with diverse teams in IT and Business throughout solution lifecycle
- Support to Business team, on site/on call during application testing and production issue resolution
- Technical Writing Skills - Prepare functional and technical documentation ; IVR Call Flow, LLD, Approach Document etc
- Adherence to Project Lifecycle (SDLC) with full compliance to IT policies and procedures ensuring quality software delivery to business/stakeholders
- Domain exposure – Banking, Government, Hospitality, Airways/Airports verticals
- Speech and Voice Technologies - Voice Biometrics (Nuance Vocal Password ), Speech Recognition (Nuance Recognizer) Solutions
- Cloud CX – Added advantage of awareness of Cloud CX implementation on Avaya or any other vendor.
Experience: Minimum 6-8 years.
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1 week ago
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