Functional Consultant/Engagement Manager

3 weeks ago

Pune, India PVKL Tech Services Pvt Ltd Full time

Position Overview

We are looking for a Functional Consultant/ Engagement Manager to create long-term, trusting relationships with our customers. The Functional Consultant/ Engagement Manager role is to oversee a portfolio of assigned customers and develop new business from existing clients.

Responsibilities

  • Building relationships with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Serve as the lead point of contact for all customer account management matters
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
  • You will interact with a range of customer stakeholders, including engineers, technical project managers, business heads, and C-suite executives.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement
  • Forecast and track key account metrics
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities
  • Assist with challenging client requests or issue escalations as needed

Requirements

  • 5+ years of work experience as a Functional Consultant, Key Account Manager, Sales Account Manager, Junior Account Manager, Project Manager, or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation, presentation abilities, and an entrepreneurial mindset.
  • Strong verbal and written communication skills
  • A teamplayer who takes responsibility for results and is proactive in driving process improvement and execution along with cross-functional teams.
  • CLM/Collections experience preferred.

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