
Functional Consultant/Engagement Manager
7 days ago
Position Overview
We are looking for a Functional Consultant/ Engagement Manager to create long-term, trusting relationships with our customers. The Functional Consultant/ Engagement Manager role is to oversee a portfolio of assigned customers and develop new business from existing clients.
Responsibilities
- Building relationships with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Serve as the lead point of contact for all customer account management matters
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- You will interact with a range of customer stakeholders, including engineers, technical project managers, business heads, and C-suite executives.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement
- Forecast and track key account metrics
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities
- Assist with challenging client requests or issue escalations as needed
Requirements
- 5+ years of work experience as a Functional Consultant, Key Account Manager, Sales Account Manager, Junior Account Manager, Project Manager, or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, presentation abilities, and an entrepreneurial mindset.
- Strong verbal and written communication skills
- A teamplayer who takes responsibility for results and is proactive in driving process improvement and execution along with cross-functional teams.
- CLM/Collections experience preferred.
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