Customer Service Specialist
1 week ago
We are seeking a motivated and customer-focused Customer Success Agent to join our team. You will be the primary point of contact for our dental clients and professionals, ensuring a seamless customer journey. This role requires strong communication, problem-solving skills, and a customer-first approach to drive satisfaction and retention.
Key Responsibilities
Handle and resolve customer escalations related to dental products or services with a clear understanding of internal processes.
Act as a liaison between dentists/customers and internal teams to ensure timely resolution.
Manage queries effectively by leveraging knowledge of delivery services, logistics partners, and eCommerce processes.
Conduct follow-ups to ensure customer issues are resolved and satisfaction levels remain high.
Document and maintain accurate records of customer support cases.
Share insights and contribute ideas for process improvement and organizational growth.
Requirements
Experience in customer service, preferably in eCommerce or logistics-driven organizations .
Proven experience in escalation handling (voice/call support preferred).
Excellent verbal and written communication skills.
Strong empathy and a customer-first mindset .
Familiarity with CRM tools (Zoho, Salesforce, Freshdesk, etc.) is a plus.
Ability to multitask, prioritize, and work in a fast-paced environment .
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