Lead, Business Quoting Specialist

3 weeks ago

Bangalore, India Palo Alto Networks Full time
Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career Palo Alto Networks is seeking a Sales Operations - Business Systems Lead, Quoting to join our Global Sales Operations team. The role will be based in our Bangalore office in India The Sales Operations Business Systems Lead, Quoting will be responsible for gathering requirements, designing, testing, and implementing Quote-to-Cash applications at scale and will be a crucial contributor to a large-scale quote to cash project. The individual will interface with the business to ensure timely and effective delivery of solutions to meet the business requirements and also provide day-to-day Admin support. This is a highly visible techno-functional project supporting our CPQ process for all transaction types. The individual will be responsible for identifying and implementing process improvements in the Quote-to-Cash domain. Previous hands-on experience in Salesforce CPQ and Lightning will be key to success in this role. Your Impact Work closely with the Sales and Renewals teams to identify, recommend, implement, and support the sales and quoting process. Work closely with internal stakeholders to scope the requirements, develop, design, and implement solutions for Sales & SalesOps, Channels, Finance, OrderOps, and the Customer Success team Responsible for building and demonstrating CPQ prototypes in Salesforce. Act as a single point of contact for the business regarding all Salesforce CPQ related processes. Responsible for Architecture and implementing Product Configuration, Product Attribute-Based Dynamic Pricing, and advanced approval configurations using CPQ Price Rules, Product Rules, Option Constraints, Configuration Attributes, Summary Variables. Working with product managers contributing to future enhancements which involves building complex bundle structures with Dynamic Pricing which will help in Customer satisfaction. Will be responsible for CPQ architecture for optimized performance from Quote creation to the Order fulfillment process. Assist the team with regression, UAT, and system integration testing for existing and new CPQ process (Steelbrick) Facilitate and actively participate in all phases of the business process enablement life cycle of Salesforce CPQ platform. Qualifications Your Experience Extensive knowledge of Quote-to-Cash processes: Over 8 years of hands-on experience managing end-to-end quote-to-cash (QTC) workflows, including quoting, pricing, contracting, billing, and revenue recognition, ensuring streamlined sales operations and compliance. Salesforce and CPQ expertise: Strong understanding of Salesforce CRM and CPQ functionalities, with clear knowledge of platform capabilities and limitations, enabling the design of scalable solutions while ensuring alignment with business requirements. Rules configuration and governance: Proficient in creating and managing product rules, price rules, and approval rules to ensure accurate quoting, consistent pricing, and compliance with organizational policies. Contract and subscription management: Experienced in handling contract lifecycle management and subscription-based business models, including renewals, amendments, cancellations, and complex subscription billing scenarios. Testing and quality assurance: Adept at executing regression testing, user acceptance testing (UAT), and system integration testing to validate system functionality, minimize defects, and ensure smooth system rollouts. Process documentation and enablement: Skilled in developing comprehensive process documentation, training materials, and enablement resources to support user adoption, operational efficiency, and ongoing system improvements. Tools proficiency: Hands-on experience with tools such as JIRA (for project and issue tracking), ServiceNow (for ITSM and workflow management), Salesforce (for CRM and CPQ operations), and Logik (for automation and configuration management). Education Bachelor’s Degree in Information Technology and above. Additional Information The Team Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in. Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. As part of our sales operations, you support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. You are committed to your team’s success – and enjoy pitching in to assist when it comes to solutions selling, learning, and development. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

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