Director, Compliance Support

3 weeks ago

Bengaluru, India Vervent Full time

Overview:


  • The Director, Compliance Support reports to a Senior Compliance Director, or Chief Compliance Officer. Responsibilities include high level oversight of various functions including but not limited to credit bureau reporting, audit support, complaint investigations, third party due diligence, bankruptcy processing along with the oversight of adjacent processes across the organization.
  • This role will require the ability to provide strategic guidance with process, department, and company efficiencies along with the ability to independently build out new policies, procedures, and make recommendations accordingly.


Primary Responsibilities:


The Director, Compliance Support is expected to provide leadership, strategic guidance and foster accountability within the Compliance Department through effective management to ensure Vervent’s compliance with legal and regulatory obligations while performing its business activities.


Specifically, this person will:

  • Maintain professional and technical knowledge of consumer finance laws and regulations relevant to bankruptcy, credit bureau reporting, complaint management, third party oversight, vendor management, and the servicing of consumer debt
  • Ensure Vervent’s legal and regulatory compliance by researching and communicating business requirements effectively
  • Ensure best practices are being followed along with adherence to applicable laws and regulations related to credit reporting, and bankruptcy
  • Provide subject matter expertise to the handling of accounts in Bankruptcy
  • Collaborate on cross departmental remediation of complaints, escalations and audit findings
  • Manage team of Specialists performing functions including but not limited to Audit Support, Complaint Investigation, Indirect Dispute Responses, Direct Dispute Responses, bankruptcy processing, vendor management, and Debt Validation Requests.
  • Provide suggestions and recommendation for process or automation enhancements
  • Perform other duties as assigned.


Position Requirements :


  • Bachelor’s in business management, computer science, or related field is required;
  • 7-10 years of experience handling third party oversight, vendor management, bankruptcy, credit reporting, legal research, compliance, or related field.
  • At least 5 years of managing a mid to large sized teams
  • Working knowledge of E-Oscar for indirect credit bureau disputes.
  • Working knowledge of Bankruptcy monitoring platforms and adjacent processes
  • Experience managing third party oversight programs
  • Working knowledge of consumer debt related regulations
  • Experience fulfilling third party regulatory focused audits
  • Ability to communicate effectively with various audiences including customers, team members, and attorneys, through written and verbal means.
  • In depth knowledge and understanding of all relevant regulations and laws.
  • Solid organizational skills, ability to work across teams, ability to focus on broader goals and customer level details simultaneously, and ability to multi-task effectively.
  • Strong working knowledge of computer software including Microsoft Office and Loan Servicing Software required.


Soft Skills:


  • Excellent verbal and written communication skills.
  • Ability to operate well under pressure.
  • Flexibility to adapt to changing environments.
  • Sound decision making ability.


Company Overview


As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.


Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.


Lines of Business:

  • Primary Servicing – Loan, Credit Card & Lease
  • Capital Markets Services – Backup Servicing, Verifications,
  • Collateral Management, Structured Settlements, etc.
  • Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services


Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.


Locations : San Diego, Baja, Portland, Sioux Falls, Philippines, India

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