Compliance Support Specialist

4 days ago

Bengaluru, India Vervent Full time
Overview:

The Compliance Support Specialist reports to a Compliance Director, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist will need to work across teams to build process improvement and innovation gained from review of customer complaints or disputes.

Primary Responsibilities:

The Compliance Support Specialist is expected to oversee audit requests, consumer escalations, credit disputes and complaints to ensure timely resolution. Specifically, this person will:

- Investigate account level activity and exercise good judgement in making decisions related to case investigations.- Assist in the support of external audit requests- Review and respond to Credit Reporting disputes received via incoming correspondence or through E-Oscar- Make Credit Reporting corrections and updates as appropriate.- Respond clearly, and accurately to consumer disputes and complaints.- Report material findings to team leaders for systemic resolutions.- Perform other duties as assigned.

Position Requirements:

- Degree in business management, computer science, or related field is preferred. High School diploma with some post-secondary education required.- 3 years of experience in loan servicing, economics, compliance, or related field.- Ability to communicate effectively with various audiences including customers, and team members through written and verbal means.- Experience working with Credit Reporting Bureaus or E-Oscar is strongly preferred.- Solid organizational skills, ability to work across teams, ability to focus on broader goals and customer level details simultaneously, and ability to multi-task effectively.- A demonstrated ability to perform job duties with strong attention to detail.- Working knowledge of computer software including Microsoft Office.

Company Overview

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.

Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.

Lines of Business:

- Primary Servicing – Loan, Credit Card & Lease- Capital Markets Services – Backup Servicing, Verifications,- Collateral Management, Structured Settlements, etc.- Credit Card Programs – within the Vervent Card Division we offer a) Captive Credit Card Programs (secured and unsecured) b) Managed Card Services

Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers, and banks Vervent services ~$150 billion in assets as a primary and backup servicer. It also manages ~1 million consumer credit cards.

Locations: San Diego, Baja, Portland, Sioux Falls, Philippines, India

  • IT Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Excis Compliance ltd Full time

    Job SummaryThe IT Support Specialist will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The specialist will also need to facilitate customer resolution for calls and engage their...

  • IT Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Excis Compliance ltd Full time

    Job Description for IT Support SpecialistAt Excis Compliance ltd, we are seeking a skilled IT Support Specialist to provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The engineer will...

  • Senior Desktop Support Specialist

    5 days ago

    Bengaluru, Karnataka, India Excis Compliance Full time

    Job Summary:Excis Compliance is seeking an experienced Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will provide high-quality technical assistance to our internal users, ensuring that their desktop and laptop devices are functioning optimally. Your primary responsibilities will include troubleshooting, resolving hardware...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Excis Compliance ltd Full time

    Job Title: Technical Support SpecialistJob Summary:Excis Compliance ltd is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware,...

  • IT Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Excis Compliance ltd Full time

    At Excis Compliance ltd, we are seeking a skilled IT Support Specialist to join our team. The successful candidate will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.Key...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Excis Compliance ltd Full time

    Job Summary:The Technical Support Specialist will provide day-to-day local and remote desktop support, responding to inbound calls, answering questions, troubleshooting, and documenting steps to resolve hardware, software, and application issues in a ticketing system. The specialist will also facilitate customer resolution for calls and engage with...

  • Compliance Support Specialist

    3 weeks ago

    Bengaluru, India Vervent Full time

    Overview:The Compliance Support Specialist reports to a Compliance Director, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist will need to work across teams to build process improvement and innovation gained from review of customer complaints...

  • Compliance Support Specialist

    3 weeks ago

    Bengaluru, India Vervent Full time

    Overview: The Compliance Support Specialist reports to a Compliance Director, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist will need to work across teams to build process improvement and innovation gained from review of customer...

  • Compliance Support Specialist

    3 weeks ago

    Bengaluru, India Vervent Full time

    Overview:The Compliance Support Specialist reports to a Compliance Director, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist will need to work across teams to build process improvement and innovation gained from review of customer complaints...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Excis Compliance ltd Full time

    Job SummaryThe Technical Support Specialist will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The specialist will also need to facilitate customer resolution for calls and engage...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Excis Compliance ltd Full time

    Job SummaryExcis Compliance Ltd is seeking a Technical Support Specialist to join our IT Support Center. The ideal candidate will possess a strong understanding of hardware, software, and application issues, as well as excellent troubleshooting and documentation skills.Key ResponsibilitiesProvide day-to-day local/remote desktop support and troubleshoot...

  • Compliance Review Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Arohana Support Full time

    Arohana Support is seeking a highly skilled Compliance Review Specialist - ABA Treatment Note Auditor to join our team. This is a remote opportunity with a US-based supervisor. The ideal candidate will have a general understanding of ABA principles and be proficient in utilizing Central Reach, Microsoft Excel, and G-Suite.Responsibilities:Conduct audits of...

  • Compliance Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Vervent Full time

    Job SummaryThe Compliance Support Specialist plays a vital role in ensuring timely resolution of audit requests, consumer escalations, credit disputes, and complaints. This position requires strong analytical and communication skills to investigate account-level activity, exercise good judgment, and make decisions related to case investigations.Key...

  • Compliance Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Vervent Full time

    Job Title: Compliance Support Specialist - ComplaintsAt Vervent, we are seeking a highly skilled Compliance Support Specialist - Complaints to join our team. As a key member of our compliance department, you will be responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes.Key Responsibilities:Investigate account...

  • System Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Excis Compliance ltd Full time

    Job Title: System Support EngineerExcis Compliance ltd is seeking a skilled System Support Engineer to join our team. As a System Support Engineer, you will be responsible for providing day-to-day local/remote desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve challenges with hardware,...

  • Compliance Support Specialist – Credit Bureau Reporting

    3 weeks ago

    Bengaluru, Karnataka, India Vervent Full time

    Compliance Support Specialist – Credit Bureau Reporting**Job Summary**We are seeking a highly skilled Compliance Support Specialist – Credit Bureau Reporting to join our team at Vervent. As a Compliance Support Specialist – Credit Bureau Reporting, you will be responsible for delivering solutions for audit requests, escalated customer inquiries, and...

  • Compliance Support Specialist

    3 weeks ago

    Greater Bengaluru Area, India Vervent Full time

    Summary:The Compliance Support Specialist - Complaints reports to a Compliance Officer, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist Complaints will need to work across teams to build process improvement and innovation gained from review of...

  • Compliance Support Specialist

    3 weeks ago

    Greater Bengaluru Area, India Vervent Full time

    Summary: The Compliance Support Specialist - Complaints reports to a Compliance Officer, Manager, or Supervisor and is responsible for delivering solutions for audit requests, escalated customer inquiries, and disputes. The Compliance Support Specialist Complaints will need to work across teams to build process improvement and innovation gained from review...

  • Customer Support Compliance Specialist

    7 days ago

    Bengaluru, Karnataka, India Official One Clickk Solution Full time

    About the RoleWe are seeking a highly skilled Customer Support Compliance Specialist to join our team at Official One Clickk Solution. This is an exciting opportunity for a dedicated professional to work in a dynamic environment and contribute to our company’s mission to source the best professionals and executive search talent.Your Key...

  • Senior Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Excis Compliance ltd Full time

    We are looking for an experienced Desktop Support Technician to join our Excis Compliance ltd team. As a key member of our IT Support Center, you will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a...