Tata Consultancy Services | Service Desk Specialist | chennai
3 weeks ago
Role - Service Desk Analyst
Required Technical Skill Set - Desktop & Technical troubleshooting
Exp Range-1 to 10 Years
Location- Chennai, Pune, Noida, Kolkata, Hyderabad, Delhi
Desired Competencies (Technical/Behavioural Competency)
Must-Have
- Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
- Willingness to work in any shifts including night shifts and weekends
- Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
- Should be flexible for voice support
- Ability to understand customer issue and route to appropriate team
- Must be a strong cross-team collaborator
- Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
Good-to-Have
1. ITIL Knowledge and Certification.
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