Tata Consultancy Services | Service Desk Specialist | chennai

3 weeks ago


chennai, India Tata Consultancy Services Full time

Role - Service Desk Analyst

Required Technical Skill Set - Desktop & Technical troubleshooting

Exp Range-1 to 10 Years

Location- Chennai, Pune, Noida, Kolkata, Hyderabad, Delhi


Desired Competencies (Technical/Behavioural Competency)

Must-Have

  • Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
  • Willingness to work in any shifts including night shifts and weekends
  • Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
  • Should be flexible for voice support
  • Ability to understand customer issue and route to appropriate team
  • Must be a strong cross-team collaborator
  • Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
  • Basic knowledge about Systems, backup and Network
  • Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's


Good-to-Have

1. ITIL Knowledge and Certification.



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