Customer Care Assistant

1 month ago


new delhi, India Relaxo Full time

Position Title: CCA

Department:

Retail

Work Location:

Grade:

Asstt. / Sr. Asstt

Travel Required:

Yes

Reporting to:

Administrative:

ROI

Reported by:

N A

Functional:

ROI

Minimum Job Requirements

Educational Qualification:

10th or 12th

Experience:

0-2 Years

Any additional requirement:

Purpose of the Position (Job Summary)

This position is responsible for achieving the sales targets, customer handling and hygienic at store.

Key Roles and Responsibilities

Financial

-To Fulfill the sales target

Customer Oriented

-To attend the customer in the outlet amicably and understand the needs of the customer .

-To attend the customer queries gracefully and solve the customer grievance in coordination with ROI

People Oriented

-To ensure smooth functioning at outlet through proper co-ordination with other staff.

-Team building

Internal Business Process

-To Keep track on stock availability and update the ROI about the stock replenishment.

-Responsible for proper hygienic at Store.

Competencies

Technical/Functional

Behavioral

  • Selling skill
  • Customer handling skill
  • Stock maintaining skill

1.Strong interpersonal skills

2.Coustomer Orientation

Key Responsibility Areas

Quantitative

Qualitative

1. Sales Achievement (Achievement Against Targets.

2. Growth Value (Growth Against Last Year Respective Month )

1. Customer Service

2. Display and hygienic at store

Key Stakeholder Management

Internal

External

  • Retail Outlet Incharge
  • Cluster Incharge

1.Customers


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