Quality Assurance Intern

1 day ago


Uncha Samana, India NIIT Limited Full time
About NIITNIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions.NIIT’s Global Corporate Solutions Business delivers innovative strategies that help clients accelerate business impact. Our clients count on our managed training, technology tools, learning delivery and custom content. NIIT's Global Corporate Business offers comprehensive suite of Managed Training Services that includes custom Curriculum Design and Content Development, Learning Administration, Learning Delivery, Strategic Sourcing, Learning Technology, and Advisory Services to leading companies in North America, Europe, Asia, and Oceania.Job Description
- Transaction audits of emails, calls, cases, queries, chat recordings, media shell
- Preparing Daily Audit reports/defect reports
- Providing feedback to team on issues /defects raised during the audits Root Cause Analysis of any issues reported internally /externally
- Will be auditing recordings and media shell based on Quality checklists and client requirements for specific projects
- Creation of Quality documents and checklists and upkeep of systems
- Support in Floor management/hosting sessions in some projects, cross projects
- Cross project support on activity or case audits
- Process improvement initiatives like lean, process improvementsExperience and Skills
- Proficiency English language
- 0 to 2 years of Experience
- Open to work in rotational shift. ( Cab will be provided for both side)
- Must have an outgoing personality and skills in speaking, organizing, listening, leadership, communication and decision making.
- Well organized and customer focused.
- Proficient in Computer (MS Office).
- Attention to detail and an ability to work easily with others.
- Ability to work independently in a flexible and adaptable manner.
- Working globally, covering different time zones and languages is key
- Work any 5 days of the week including Saturday and Sunday
- Coping with Pressures and Setbacks
- Good communication skills with the ability to work with a disparate set of stakeholders.
- Ability to maintain a flexible work schedule to enable interactions across multiple time zones with remote teams is a plus
- Analysing skillsNIIT is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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