BPO voice process Hindi Mandatory

3 weeks ago

chennai, India Wizaltia Hr Solutions Full time
Overview The BPO voice process (Hindi Mandatory) role is pivotal in delivering highquality customer service through prompt and efficient handling of customer inquiries and concerns in Hindi. The role plays a crucial part in ensuring customer satisfaction and retention as well as contributing to the overall success of the organizations BPO operations.Key responsibilities
  • Handling inbound and outbound customer calls in Hindi
  • Resolving customer queries and issues effectively and efficiently
  • Providing accurate information to customers
  • Maintaining a high level of professionalism and customer service
  • Adhering to predefined scripts and processes
  • Meeting and exceeding performance targets
  • Collaborating with team members and other departments as needed
  • Updating customer records and information in the system
  • Escalating complex issues to the appropriate channels
  • Participating in training and development sessions to enhance skills
  • Handling customer complaints with empathy and patience
  • Following up on customer interactions and ensuring resolution
  • Adhering to company policies and procedures
  • Ensuring customer confidentiality and data security
  • Identifying and escalating potential areas of improvement
Required qualifications
  • Fluency in Hindi (Mandatory)
  • Excellent verbal and written communication skills in Hindi and English
  • Prior experience in a BPO or customer service role
  • Strong problemsolving and decisionmaking abilities
  • Ability to multitask and prioritize in a fastpaced environment
  • Good knowledge of customer relationship management (CRM) systems
  • Empathetic and patient attitude towards customers
  • Ability to work effectively in a team as well as independently
  • Basic computer skills and familiarity with MS Office tools
  • High school diploma or equivalent; a bachelors degree is a plus
  • Willingness to work in rotational shifts based on business requirements
  • Adherence to professional ethics and confidentiality
  • Proactive approach towards learning and skill enhancement
  • Ability to adapt to changes and feedback positively
  • Compliance with company and industry regulations and standards

customer service,proactive learning,multitasking,hindi,empathy,bpo,problem-solving,computer skills,hindi language proficiency,verbal and written communication,skills,communication,adaptability,customer,teamwork,crm systems knowledge

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