▷ (3 Days Left) ServiceNow Architect
2 days ago
Key Responsibilities:
- Solution Architecture: Design and architect comprehensive ServiceNow solutions for ITSM, ITOM, and ITAM based on business requirements and technical constraints.- Implementation & Customization: Lead the implementation and configuration of ServiceNow modules, including ITSM, ITOM, and ITAM, ensuring alignment with best practices and standards.- Integration: Develop and execute integration strategies to connect ServiceNow with other enterprise systems and tools.- Stakeholder Engagement: Work closely with business stakeholders to understand requirements and translate them into technical solutions that meet business goals.- Process Optimization: Drive continuous improvement by identifying areas to streamline and optimize processes within ITSM, ITOM, and ITAM frameworks.- Governance & Compliance: Ensure that all ServiceNow solutions comply with internal policies, security standards, and industry best practices.- Technical Leadership: Provide guidance and mentorship to the development team, including developers, administrators, and other stakeholders.- Testing & Troubleshooting: Oversee and guide the testing process, including unit testing, user acceptance testing, and troubleshooting any issues that arise during the deployment process.- Documentation: Maintain detailed documentation on the architecture, design decisions, configurations, and integrations to ensure clear communication and efficient troubleshooting.
Required Skills & Qualifications:
- ServiceNow Expertise: Strong experience with ServiceNow, particularly in ITSM, ITOM, and ITAM modules.- Architectural Design: Proven ability to design scalable, efficient, and robust ServiceNow solutions in complex environments.- Technical Proficiency: Hands-on experience with ServiceNow scripting (JavaScript, Glide, etc.), configuration, and integrations.- Implementation Experience: Experience leading and managing end-to-end implementations of ServiceNow modules.- Process Knowledge: Deep understanding of ITIL best practices, ITSM, ITOM, and ITAM frameworks.- Communication Skills: Strong interpersonal and communication skills to collaborate with both technical and non-technical stakeholders.- Problem-Solving: Excellent troubleshooting and problem-solving skills.- Certifications: ServiceNow Certified Application Developer, Certified Implementation Specialist in ITSM, ITOM, or ITAM preferred.
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