Appeals Sr. Administrator
2 weeks ago
Key job responsibilities
•Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
•Assess documentation for accuracy and past precedent.
•Identify any process defects and recommended remediation.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - IND
BASIC QUALIFICATIONS
- 1+ years of human resources experience
- 1+ years of Microsoft Office products and applications experience
- Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
- 3+ years of contact center, customer service, human resources or equivalent experience
- Demonstrated proficiency handling customer contacts, queries and resolutions.
PREFERRED QUALIFICATIONS
- 2+ years of human resources functions experience
- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS
- 4+ years of contact center, customer service, human resources or equivalent experience
- Experience using Knowledge database and researching skills.
- Proven ability to manage customer contacts in a fast-paced environment.
- Proven ability to adjust to constantly changing workloads.
- Proven ability to follow existing process with high attention to detail.
- Additional languages a plus.
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