Sr. Administrator, Appeals
1 month ago
Key job responsibilities
• Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND | Virtual Location - IND
BASIC QUALIFICATIONS
- - 1+ years of human resources experience
- - 1+ years of Microsoft Office products and applications experience
- - Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
- - 3+ years of contact center, customer service, human resources or equivalent experience
- - Demonstrated proficiency handling customer contacts, queries and resolutions.
PREFERRED QUALIFICATIONS
- - 2+ years of human resources functions experience
- - Knowledge of HRIS or Applicant Tracking Systems are preferred
- - Experience with Payroll Systems, HRIS
- - 4+ years of contact center, customer service, human resources or equivalent experience
- - Experience using Knowledge database and researching skills.
- - Proven ability to manage customer contacts in a fast-paced environment.
- - Proven ability to adjust to constantly changing workloads.
- - Proven ability to follow existing process with high attention to detail.
- - Additional languages a plus.
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