HCL Hiring Fresher- Customer Service Representative Role

3 weeks ago

Nagpur, Maharashtra, India HCLTech Full time

HCL Tech hiring Fresher Candidates- Customer Service Representative Role

  • Candidate should be comfortable for Night shift
  • Good Communication Skills Required
  • Good Typing speed

Btech, MTech, BCA and MCA candidates are not eligible.

Job Description - Contact Centre Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.

Work Experience & Qualification criteria

  • Excellent communication skills - both verbal and written - with a professional telephone etiquette. Helpful, empathetic, and enthusiastic about customer service. Freshers in UK Inbound calling preferably in Banking domain.

Job Description

  • Answer all inbound queries as per call flow procedure.
  • Adherence to process to ensure high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  • Break schedule adherence
  • Involvement in motivational activities, implementing feedback given during monitoring sessions.
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security - proprietary data of customers

Interested candidates share resume

Contact person- Urmika Shah Mehta

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