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Elastic | Collection Analyst | bangalore
2 months ago
We are looking for a dynamic Collections Analyst to join our Finance team.
If you thrive in a role that provides you with an opportunity to make an impact and remain calm under pressure this role may be for you. Our business is growing very quickly and while you will be empowered to take ownership of your work product, there will be times that action will be required without extensive up-front guidance, but you would never go at it alone
The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills.
If that's you, hopefully you also have:
- Degree preferably in Accounting, Finance, or Business
- 2+ years of professional experience in A/R & Collections
- Strong communication skills, both verbal and written
- Strong attention-to-detail, robust analytical skills and multitasking capabilities
- Strong customer service and creative problem solving skills
- Strong ability to work independently, prioritize and balance multiple projects simultaneously in a distributed, dynamic, fast-paced and deadline driven environment
- Accustomed to working with multiple stakeholders to resolve issues, ability to interact with senior leadership and internal partners
- Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs
- Flexibility to scale to different opportunities as they arise within the department to broaden your overall skills
- Positivity We each love what we do and believe that a positive attitude matters
What You Will Be Doing:
- Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure.
- Contact customers, via email and phone, to secure outstanding balances.
- Perform account reconciliations, as needed, to resolve any account discrepancies.
- Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
- Work with customers that have delinquent balances to negotiate payment plans.
- Process customer credit card payments. Address any credit card declines with the customer.
- Respond to customer inquiries within a 24 - 48-hour time period.
- Confer with management to determine if additional actions are required for delinquent accounts.
What You Bring:
- High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better.
- You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.
Bonus Points:
- Experience in SAAS/software industry
- Experience with foreign currency and multiple international subsidiaries EMEA, APAC, NA
- Experience with Netsuite, Salesforce and G Suite
