Senior Manager

Found in: Whatjobs IN C2 - 2 weeks ago


india Coats Full time

Role Purpose

The individual will lead in consolidating and centralising PP, OC and RR operations across the group, embed best practice and implement and manage automation tools and technologies to deliver enhanced efficiency and productivity. The role requires drive to extensively collaborate with business, finance and technology stakeholders to achieve objectives. Standardised activities will be centralised within this team to create capacity and drive efficiency.

Principal Accountabilities and Key Activities

Service Delivery

Lead Service Governance of processes performed by outsourced service partner for all the Coats Units. Maintain the service delivery quality of outsourced service partner by engaging and resolving issues/ escalations by Coats for all towers. Ensure Voice of Customer score are maintained at high level. Review SLAs and KPI parameters of outsourced service partner periodically and align them with external benchmarks and changes in processes. Monitor, review and approve service charges billing from outsourced service partner, ensure any change in the scope is factored and due credits are received accurately and timely. Take lead in contract negotiation with outsourced service partner and lead discussions on automations, gain share and efficiency assessment for optimising the cost.

Transition

Lead transition of PP, OC and RR activities to outsourced service partner - Develop end state vision, conduct Local Design Workshops to map the processes, strategize and implement the target model with clearly defined road map / milestones. Analyse/ identify PP, OC and RR transactional activities that could be centralised from units to outsourced service partner to create capacity at local team level and optimise cost.

Process Standardization and Automation

Implement Global Process and Operating Model (GPOM) which include transformation of PP processes and achieve standardised and simplified solutions with enhanced controls to yield efficiency and productivity benefits. Act as single point of contact for any change in processes to ensure GPOM is adhered to. Evaluate and implement best practices across Coats Units. Engage with units for implementing Target Operating model (TOM) with objective of implementation of technologies to automate financial processes apart from standardisation and simplification. Lead implementation of process automation tools like SWIFT, CONCUR, ReadSoft, IDOC across eligible units. Lead implementation of Robotic Process Automation in the units served out of outsourced service vendor for invoice accounting process, achieve target efficiency within the stipulated timelines. Benchmark with external world and lead the continuous improvement effort in related areas including adjusting to changing business requirements. Intercompany vendor master data changes approval to be centralised for ensuring all changes are aligned with the SWIFT and Payment Term Harmonisation.

Consolidation and Centralisation of PP, OC and RR Activities

Identify activities in the units which can be centralised beyond the scope of outsourced service partner. Create team and lead transition of identified and approved activities. Lead the centralised team, identify and implement tools to kick in efficiency and productivity.

TST Financial Reporting (FSO, COE, CAP and D&T)

Prepare Plan and ensure the cost targes are met for the whole TST Team. Report bridge statement on a monthly basis to Group and explain the variances to Plan/ Forecast with Actuals. Develop template to simplify cost tracking, variance calculation and bridge statement preparation. Prepare steers for FSO charges for in scope units – prepare steers, obtain approvals from Group Finance and Tax, and circulate the steers to the units. True Up/ True Down the charges during the forecast exercise.

Other Projects

On need basis, engage with global team in evaluating, assessing and implementing automation and standardization projects template for Bank Reconciliation Reporting, Intercompany Pay Term Harmonisation and other projects as per the team objectives.

Key Relationships

Internal
(excluding direct team and manager)

External

Regional/ Group Finance Business Partners Regional/ Group Controllers Centre of Excellence – Business intelligence & reporting Group Finance Technology Group Treasury

Education, Qualifications and Experience

Essential

Desirable

Qualified Accountant with minimum years of accounting and finance experience. At least years of exposure in transactional services at managerial level Hands on experience in implementing centralised transactional services Strong leadership skills, exposure to operate with senior finance team, leading and developing remote teams Non-positional influencing skills Hands on with accounting principles and procedures Internal Accounting standards knowledge Strong written + verbal communication skills Proficiency in SAP finance modules Proficiency in advance MS Excel English Proficiency Ability to get into details without losing sight of the macro picture. Strategic thinking Stakeholder management Pro-activeness Communication, ability to challenge, persuade and influence Conflict management Analytical, logical thinking skills Emotional intelligence Growth mindset
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