Academic Lead

1 day ago

Gurugram, India Masters' Union Full time

Job Overview:

The Lead - Academic Operations will oversee and ensure the seamless execution of all academic operations across programmes. This role involves supervising Academic Coordinators, collaborating closely with faculty, students, and administrative teams, and driving process excellence. The Lead will be responsible for ensuring smooth classroom operations, efficient systems, and an exceptional student experience. This position requires strong leadership, organizational acumen, and the ability to manage complex workflows in a fast-paced environment.

Key Responsibilities:

  • Provide leadership and supervision to Academic Coordinators, setting standards, offering training, and ensuring consistent delivery of academic operations.
  • Design and oversee operational frameworks for classroom management, IT readiness, and logistics to guarantee seamless experiences for faculty and students.
  • Ensure robustness of the Learning Management System (LMS) by establishing processes for course setup, scheduling, and escalation management.
  • Establish governance for attendance and leave tracking, ensuring data accuracy and actionable insights for program leaders.
  • Drive a culture of service excellence by monitoring query resolution standards, ensuring escalations are handled promptly, and student/faculty satisfaction is maintained.
  • Set quality benchmarks for recordings, content accessibility, and LMS compliance, ensuring students have reliable access to learning materials.
  • Oversee academic assessment processes, ensuring timelines, transparency, and fairness in assignment management and evaluations.
  • Build partnerships with administrative and facilities teams to streamline operational support and improve efficiency.
  • Develop and implement examination protocols, ensuring integrity, smooth execution, and timely communication of outcomes.
  • Own centralized student operations data, using insights to inform decision-making and continuous improvement.
  • Collaborate with faculty and program leadership to anticipate academic needs, mitigate risks, and proactively resolve systemic challenges.
  • Lead process innovation initiatives to enhance academic operations and ensure a consistently delightful student experience.

Qualifications and Skills:

Educational Background: Bachelors degree in Education, Business Administration, or related fields (Master's degree preferred).
Experience: 4-6 years of experience in academic operations or related roles, with at least 2 years in a supervisory or leadership capacity.
Technical Skills: Proficiency in Learning Management Systems, Microsoft Office Suite, and student information systems.

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