Marketing Administrator

3 weeks ago

india Remote Workmate Pty Ltd Full time
Job Description

This is a remote position.

Marketing Administrator


  • This is a remote position
  • Part-time | 20 Hours Per Week
  • Starts at P20,000 take-home pay per month
  • 10:00 PM - 2:00 AM PHT Manila
  • Monday to Friday


Objective Overview:

The Marketing Administrator will be an integral part of a dynamic marketing and communications team, focusing on enhancing internal communications and providing essential administrative support. By managing schedules, coordinating meetings, and handling various logistical tasks, the Marketing Administrator ensures the team operates seamlessly. This support is vital for maintaining the momentum of marketing campaigns and ensuring all projects are completed on time and to the highest standard.


About Remote Workmate:
We accelerate your success with our simple, direct, and transparent recruitment process. As experts in matching global Filipino talents with unlimited offshore job opportunities, we’re able to guide you throughout your job-seeking journey. We value your time, talent, and skills to bring out your potential.

We guarantee you fair pay for work done and bring multiple opportunities your way.

Responsibilities:

  • Fresh Desk Utilization:

    • Manage primary ticket ingestion using Fresh Desk.

    • Ensure efficient and effective ticket handling.

    • Monitor and address ticket statuses to maintain quick response times.

  • On-Boarding, Off-Boarding, and Branch Transitions:

    • Assist the Marketing Coordinator with detailed processes for on-boarding new employees.

    • Manage off-boarding procedures for departing employees.

    • Oversee branch transitions to ensure smooth operational shifts.

  • Technical Support:

    • Provide email support for marketing-related technical issues.

    • Assist with account setup for various tech tools.

    • Troubleshoot and resolve common technical problems.

  • Utilization Metrics and Reporting:

    • Track tech tool utilization metrics and prepare reports.

    • Implement gamification strategies to increase tool usage.

    • Analyze usage data to identify areas for improvement.

  • eSignature Customization:

    • Customize eSignature integrations between Outlook and Salesforce.

    • Coordinate eSignature settings with marketing automation tools.

    • Ensure seamless eSignature functionality across platforms.

  • Information Management:

    • Manage and update loan officer information in the system.

    • Ensure all records are accurate and current.

    • Handle requests for information changes efficiently.

  • Compliance:

    • Oversee shared content and design compliance approvals.

    • Ensure all marketing materials adhere to company and regulatory standards.

    • Maintain records of compliance approvals and revisions.

  • Database Management:

    • Format and maintain marketing databases accurately.

    • Perform regular updates and data clean-up.

    • Ensure database integrity and accessibility.

  • Offer and Disclosure Management:

    • Keep the marketing offers and compliance disclosure spreadsheet up-to-date.

    • Review and verify the accuracy of information.

    • Communicate updates to relevant stakeholders.

  • Ticket Optimization:

    • Assist in developing canned responses for common queries.

    • Optimize the marketing ticket queue within the Fresh Desk system.

    • Ensure quick and efficient resolution of tickets.

  • Quick Reference Guides:

    • Create click-through video guides for various CRM tasks.

    • Develop general explanations for using the marketing library.

    • Provide instructions for marketing automation and review management systems.

  • Template Development:

    • Develop templates for common marketing requests.

    • Create standard responses for flyer requests and other materials.

    • Ensure templates are accessible and easy to use by the marketing team.


Goals and KPIs:

  • Reduce the current Marketing Coordinator’s On-Boarding, Off-Boarding, and Branch Transition time by 50% to 75%.

  • Reduce Ticket Queue Management by On Shore Marketing Team Members Ticket Queue Assignment by 50%.


Performance Objectives:

First 2 Weeks: 

  • Familiarize yourself with the Fresh Desk system and start handling tickets under supervision. Shadow the Marketing Coordinator to understand on-boarding/off-boarding processes and learn about email account setups and tech support.

  • Learn the format and requirements for the marketing database while starting to familiarize yourself with its current structure.

First Month:

  • Implement gamification techniques to boost tech tool utilization, while also tracking metrics for effectiveness.

  • Master eSignature integration across Outlook, Salesforce, and marketing automation tools, alongside managing updates to loan officer information and maintaining compliance disclosure spreadsheets.

First 90 Days

  • Gain understanding of content and design compliance approval process, participate with guidance, and assist in creating QRG and explanation videos.

  • Collaborate on drafting and refining canned responses for marketing ticket queue optimization, and take full responsibility for handling tickets through Fresh Desk for timely processing.


First 180 Days


  • Independently handle complex eSignature customizations, refine metrics reporting, and implement gamification strategies to boost tool utilization.

  • Manage loan officer information changes, ensuring accuracy and compliance, while also taking an active role in content and design compliance approval processes.

First Year

  • Independently provide comprehensive support for tech tools, resolving issues efficiently and enhancing utilization metrics.

  • Lead Compliance and Database Management efforts, ensuring full compliance, maintaining documentation, and optimizing ticket queue processes for efficiency.


Requirements

Key Requirements:

  • Bachelor’s degree in Marketing, Business Administration, or a related field is preferred.

  • Detail-oriented with excellent organizational and multitasking abilities.

  • Excellent interpersonal skills for coordinating with team members and other departments.
    Requirements
    Key Requirements: Bachelor’s degree in Marketing, Business Administration, or a related field is preferred. Detail-oriented with excellent organizational and multitasking abilities. Excellent interpersonal skills for coordinating with team members and other departments. Experience handling and working with reports and analytics such as email marketing analytics, etc. Strong analytical skills with experience in CRM and performance metrics. Understanding of the US mortgage industry is preferred. Excellent communication and organizational skills.

  • Marketing Administrator

    4 days ago

    India Remote Workmate Pty Ltd Full time

    Job Description This is a remote position. Marketing Administrator This is a remote position Part-time | 20 Hours Per Week Starts at P20,000 take-home pay per month 10:00 PM - 2:00 AM PHT Manila Monday to Friday Objective Overview: The Marketing Administrator will be an integral part of a dynamic marketing and communications team, focusing on enhancing...

  • Marketing Administration Manager

    4 weeks ago

    india Magnus Innovative Technical Services Private Limited Full time

    Company Description Magnus Innovative Technical Services Private Limited, located in Manjeri, is an exclusive mobile phone and IT equipment service company in India. With the most comprehensive service center network in India, Magnus offers training and services for mobile phones, laptops, and desktops. Role Description We are hiring freshers and the...

  • Administrative and Marketing Assistant Intern

    4 days ago

    India Snaphunt Full time

    The Offer Opportunities for personal growth and professional development Potential for future career opportunities within the organisation Flexible working hours The Job Your responsibilities may include: Working closely with team members to provide proactive and effective general administrative assistance across a diverse range of tasks Developing and...

  • Administrative and Marketing Assistant Intern

    1 month ago

    india Snaphunt Full time

    The Offer Opportunities for personal growth and professional development Potential for future career opportunities within the organisation Flexible working hours The Job Your responsibilities may include: Working closely with team members to provide proactive and effective general administrative assistance across a diverse range of tasks Developing and...

  • Administrative and Marketing Assistant Intern

    6 days ago

    india Platinum Business Teams Full time

    Platinum Business Teams is a new and growing outsourcing company. We are passionate about assisting small and medium business owners to achieve their business goals by providing them high quality administrative and marketing support. PLEASE NOTE - Your Application must have adequate details in ENGLISH and a completed Snapsych/Assessment for us to make an...

  • Administrative and Marketing Assistant Intern

    1 month ago

    india Platinum Business Teams Full time

    Platinum Business Teams is a new and growing outsourcing company. We are passionate about assisting small and medium business owners to achieve their business goals by providing them high quality administrative and marketing support. PLEASE NOTE - Your Application must have adequate details in ENGLISH and a completed Snapsych/Assessment for us to make an...

  • Marketing Systems Administrator, Go-To-Market

    4 days ago

    India Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering...

  • Marketing Systems Administrator, Go-To-Market

    2 months ago

    india Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Marketing Systems Administrator, Go-To-Market

    3 weeks ago

    india Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a...

  • Virtual Assistant

    4 weeks ago

    india Marketing M8 Full time

    R Marketing M8 Virtual Assistant/HR Admin Intern Do you thrive in a fast-paced environment and enjoy supporting a dynamic team? Are you organized, detail-oriented, and possess excellent communication skills? If so, this unpaid internship at R Marketing M8, a leading marketing agency, might be the perfect opportunity for you! About the Role: We are seeking...

  • Virtual Assistant

    4 weeks ago

    India Marketing M8 Full time

    R Marketing M8Virtual Assistant/HR Admin InternDo you thrive in a fast-paced environment and enjoy supporting a dynamic team? Are you organized, detail-oriented, and possess excellent communication skills? If so, this unpaid internship at R Marketing M8, a leading marketing agency, might be the perfect opportunity for you!About the Role:We are seeking a...

  • Virtual Assistant

    4 days ago

    India Marketing M8 Full time

    R Marketing M8 Virtual Assistant/HR Admin Intern Do you thrive in a fast-paced environment and enjoy supporting a dynamic team? Are you organized, detail-oriented, and possess excellent communication skills? If so, this unpaid internship at R Marketing M8, a leading marketing agency, might be the perfect opportunity for you About the Role: We are seeking...

  • Virtual Assistant

    4 days ago

    India Marketing M8 Full time

    R Marketing M8Virtual Assistant/HR Admin InternDo you thrive in a fast-paced environment and enjoy supporting a dynamic team? Are you organized, detail-oriented, and possess excellent communication skills? If so, this unpaid internship at R Marketing M8, a leading marketing agency, might be the perfect opportunity for youAbout the Role:We are seeking a...

  • Administrative Executive

    3 days ago

    India Broekman Logistics Full time

    Are you someone who thrives on supporting colleagues? Do you want to make your colleagues’ work easier by assisting them with a big variation in work? If so, Look Beyond and look at the job vacancy for our location Mumbai.**The team you’ll work with as a Administrative Executive**: As an Admin Executive, you would typically be responsible for managing...

  • Gainsight Administrator

    7 days ago

    India growel softech Full time

    Dear Partner, Please share profiles for the below contract requirement. If you are empaneled partner pls ensure to upload the profiles in ICIMS as well. Pls use the below format while sharing resumes. Date of Submission Agency Contact No. / Alternate No. JC No./RES NO. Skill Total Experience / Relevent Experience Current Location / Joining...

  • Salesforce Administrator

    3 weeks ago

    India System Soft Technologies Full time

    Title: Salesforce Administrator 100% REMOTE Required skills and qualifications. Salesforce Administrator supports maintenance and overall improvement of the Salesforce CRM platform. Will work closely with client stakeholders to support and deliver administration services including: Fully understanding both the Classic and Lightning versions of...

  • Salesforce Administrator

    3 weeks ago

    India System Soft Technologies Full time

    Title: Salesforce Administrator100% REMOTERequired skills and qualifications.Salesforce Administrator supports maintenance and overall improvement of the Salesforce CRM platform. Will work closely with client stakeholders to support and deliver administration services including: Fully understanding both the Classic and Lightning versions of...

  • Salesforce Administrator

    1 month ago

    India System Soft Technologies Full time

    Title: Salesforce Administrator100% REMOTERequired skills and qualifications.Salesforce Administrator supports maintenance and overall improvement of the Salesforce CRM platform. Will work closely with client stakeholders to support and deliver administration services including: Fully understanding both the Classic and Lightning versions of...

  • Salesforce Administrator

    1 month ago

    India System Soft Technologies Full time

    Title: Salesforce Administrator 100% REMOTE Required skills and qualifications. Salesforce Administrator supports maintenance and overall improvement of the Salesforce CRM platform. Will work closely with client stakeholders to support and deliver administration services including: Fully understanding both the Classic and Lightning versions of...

  • Marketo Administration

    2 months ago

    India CIEL HR Full time

    Job Summary Marketo Administration Exp - 4+ year Np - Immediate **JD**: A Bachelor's Degree, preferably in marketing, internet marketing or relevant technical field. Share resume to mail id Recruiter Info Indrayani Ravindra Marathe