Duty Manager

1 week ago


chennai, India The Raintree Hotels Full time
  • Greets the VIP guests of the hotel. As directed by the Front Office Manager, Performs special services for VIP Guests.
  • Assists in VIP’s arrival and departure in the absence of guest relation officers.
  • Checks cleanliness of lobby and public areas, lights, and as well as front office staff in proper and orderly appearance and behaviour.
  • Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.
  • Assists in sending guest messages or faxes.
  • Gives the instructions to the Night Reception , during the high occupancy periods, regarding walk-in guests and release rooms blocked because of no-shows
  • Assists in handling room lock problems.
  • Prepares and checks for VIP’s arrival and escorts guests to rooms.
  • Coordinates with all departments concerned to maintain Front Office functions properly.
  • Operates the front office computer system to assist front office attendants.
  • Checks group department, fit and ensures switchboard makes appropriate wake-up calls.
  • Handles guest complaints and other related problems and reports on the Assistant Manager’s logbook.
  • Assists reception, business centre, cashier, concierge, and bell captain during they are busy.
  • Answers guests’ inquiries, handles complaints, and attends to the needs of the guests.
  • Approves and signs for allowances, rebates, etc., as required by Front Office Cashier .
  • Authorises charges to be made for late departures and/or compliments on them.
  • Promotes and maintains good public relations.
  • Motivates and maintains good staff relations.
  • Maintains and is guided by hotel policy on credit/lost and found hotel guest’s properties.


Education:

Graduates with bachelor’s degree and/or diploma in hotel management.


Experience:

Minimum of two years of experience in a similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software, Telephone Switchboard


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