Customer Service Manager

3 days ago


Mumbai, Maharashtra, India MUDRA PORTFOLIO Full time

Experience Required: 2 years

Preferred Sector: Banking / Financial Services/ Insurance / Mutual Funds.

 About Company: Mudra Portfolio Managers is a registered financial services distribution company headquartered in Mumbai, offering comprehensive financial solutions and transaction expertise covering portfolio advisory services, wealth management, loans (individuals and corporates), debt syndication, real estate and strategic business consultancy services tailor-made to client needs. Company setup by a group of seasoned financial professionals, bankers and chartered accountants with a common vision- 'Our Clients come first.'​

For any further details log on to mudraportfoliomanagers.com

Functional Area : Financial Services, Banking, Investments, Insurance

Role: Customer Service Manager

Salary Range: 2, 50,000 – 4,20,000 PA + Additional benefits as per company's norms (Medi-claim, Bonus, Yearly Leaves etc)

I: KEY RESPONSIBILITY AREAS:

A Customer Service Manager would primarily deal with individual retail & HNI customers and will be servicing them; he/she will be responsible in resolving queries and in providing good customer service experience to the assigned clients related to services offered by the organization.

# Operational Governance

·      Ensure all processes are followed to ensure that there are no operating losses/ Frauds.

·      Tracks customer complaints/queries and turnaround times for customer satisfaction.

·      Accurate and timely processing of customer instructions 

·      Ensure adherence to KYC Norms.

·      Maintain standards to comply with Company Audit. 

# Customer Experience Management: 

·      Ensure quality customer service is delivered.

·      Effective relationship management by monitoring the movement of the customers and implement a customer retention program. 

·      Minimize rejections and customer complaints to create a wow experience.

·      Hold periodic customer meets.

·      Customer query handling / complaint resolution.

·      Specific initiatives taken to improve service and reduce bottlenecks and customer complaint.

·      Customer visits as per laid down call frequency.

Interested candidates can share their resume on



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