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Manager- Customer Service

1 month ago


Mumbai, Maharashtra, India Carrier Full time

About the role

This role Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.

Role Responsibilities:

Managing Service Account for National Account

Monitoring and Control for Customer Complaints and ensuring timely closure

Managing & Building relationship with the Key Stake holders

Finalizing Techno Commercial Contracts with Corporate customer

Ensuring timely completion of Commercial activities (Booking/Billing/Payment Collection Etc.)

Role Purpose:

To Manage & grow Service Business by 30-40 %

To be First Choice for Service Solutions for our Customer

Building the Brand value for Carrier for their Service Solutions.

Minimum Requirements:

Technical Graduate from Reputed Institute/University

Minimum 5 year relevant experience

Minimum 3 Year experience of managing Large Customer (> 10 Cr Annual)

Well verses with HVAC Equipment and Service operation

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Make yourself a priority with flexible schedules, parental leave

Drive forward your career through professional development opportunities

Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .